Percepta Celebrates Major Recognition at the Stevie Awards
Percepta, renowned for delivering exceptional customer experience solutions in the automotive and mobility sectors, has brilliantly secured three accolades in the prestigious Stevie Awards for Sales & Customer Service. This recognition highlights the company's unwavering commitment to excellence and dedication to enhancing customer interactions.
Achievements at the Stevie Awards
Among the awards received, Percepta earned a Silver Stevie Award for "Customer Service Employer of the Year." Additionally, the company achieved two Bronze Stevie Awards—one for the innovative "Achievement in the Use of Data & Analytics in Customer Service" through its 'D.A.I.S.Y.' tool, and another for the outstanding "Customer Service Training or Coaching Program of the Year" for its 'Active Learning' training enhancement.
Recognizing Excellence in Customer Service
The Stevie Awards are widely recognized as the highest honors in customer service, catering to professionals in business development, contact centers, and sales across the globe. Operating nine influential awards programs, the Stevie Awards include esteemed competitions like the American and International Business Awards, highlighting companies that are paving the way in customer service excellence.
Reputation and Dedication
Percepta's remarkable achievement at the Stevie Awards is noteworthy, marking the third consecutive year they have received recognition in this arena. The celebration of winners took place in a gala event that brought together a diverse array of professionals. Attendees included over 400 guests at the Marriott Marquis, an event that further enriched the industry's sense of community.
Continual Growth and Success
In a competitive field with over 2,100 nominations from various organizations spanning 45 nations, Percepta's commitment to innovation and service quality truly stood out. Each entry was assessed by a diverse panel of 176 professionals who contributed their expertise to the selection process. Percepta President, Karen Gurganious, expressed pride in this achievement, stating that it reflects the team's dedication to providing exceptional solutions and enhancing customer experiences.
Previous Honors
Percepta's tradition of excellence is not new. In earlier years, the company has consistently earned accolades, such as the Gold Stevie Award for "Incentive, Rewards, or Recognition Provider of the Year" for the Perci Perks program in previous years. In addition to the Gold Stevie Award in 2024 for the same category, it also received two Silver Stevie Awards for both "Customer Service Employer of the Year" and "Customer Service Outsourcing Provider of the Year." These achievements underscore Percepta's continuous journey towards providing outstanding customer service.
About Percepta
Percepta LLC is a distinguished joint venture between TTEC and Ford Motor Company, boasting a remarkable 25-year leadership in customer experience solutions within the automotive and mobility sectors. With operations spanning 13 countries and 60 markets, Percepta excels in delivering comprehensive customer experience support through various channels. They empower both mass-market and luxury automotive brands to enhance their sales, service, and fleet solutions. Moreover, the company is increasingly recognized for its expertise in electric vehicles and innovative mobility technologies, ensuring exceptional customer interactions at every stage of the journey.
Frequently Asked Questions
What awards did Percepta win?
Percepta won a Silver Stevie Award for "Customer Service Employer of the Year" and two Bronze Stevie Awards for data analytics and training programs.
How long has Percepta been in business?
Percepta has been a leader in customer experience solutions for 25 years.
Where was the Stevie Awards ceremony held?
The ceremony took place at the Marriott Marquis Hotel.
What does Percepta specialize in?
Percepta specializes in customer experience solutions in the automotive and mobility sectors.
How does Percepta ensure quality in customer service?
Percepta utilizes innovative tools and training programs to enhance service delivery and customer interactions.
