Bank of America's AI Innovations in Global Payments Solutions

Author: Owen Jenkins Updated: 09-30-2025 03:13 AM

Transforming Global Payments Solutions with AI

Bank of America is revolutionizing its approach to payment solutions through innovative technology. The introduction of a generative AI assistant named Ask Global Payments Solutions (AskGPS) marks a significant leap forward in how the company provides services to its extensive network of business clients. With over 40,000 clients globally, the GPS team is dedicated to optimizing services and ensuring client satisfaction.

Enhancing Efficiency with AskGPS

The AskGPS assistant is designed to significantly boost productivity by saving thousands of employee hours each year. By streamlining the inquiry process, employees are able to access a wealth of information almost instantaneously. This system has been trained on more than 3,200 internal documents including product guides, FAQs, and presentations tailored to meet client needs.

Improving Client Advisory Services

This new AI tool empowers employees to answer a wide range of client inquiries more effectively. Whether clients have straightforward questions or those requiring intricate details, AskGPS delivers the information in seconds. This efficiency not only enhances the experience for clients but also allows Bank of America staff to focus on providing more personalized advice and solutions.

The Future of Financial Transactions

The implementation of AI in the Global Payments Solutions division is just the beginning of a broader trend within the financial services industry. As technological advancements continue, more institutions are likely to adopt similar tools to enhance performance and client interactions. Bank of America is positioning itself at the forefront of this evolution, demonstrating a commitment to leveraging technology for better service delivery.

Frequently Asked Questions

What is AskGPS?

AskGPS is a generative AI assistant developed by Bank of America to improve the efficiency of their Global Payments Solutions team.

How does AskGPS benefit employees?

It saves employees time by providing instant answers to client inquiries, allowing them to focus on advisory roles and enhance client interactions.

What type of documents were used to train AskGPS?

AskGPS was trained on over 3,200 internal documents, including product guides and frequently asked questions.

How many clients does Bank of America serve in this sector?

Bank of America serves more than 40,000 business clients globally in its Global Payments Solutions sector.

What is the significance of AI in finance?

AI is transforming financial services by improving efficiency, accuracy, and customer interactions, shaping the future of the industry.

About The Author

Hi there I'm 38-year-old author and financial consultant Owen Jenkins. Having worked in the financial sector for more than ten years, I am well-versed in the subtleties and complexity that mold our financial environment. Following a degree in finance, I worked in a number of financial institutions honing my abilities in market analysis, financial planning, and investment strategies.

My love is teaching others about investing and personal finance. My goal in writing many books and articles has been to demystify financial ideas and give readers the information they need to make wise financial decisions. I write with a direct, useful style that emphasizes doable suggestions for daily living.

Along with writing, I lead webinars and seminars where I impart knowledge on how to successfully negotiate the financial world. I also write for financial journals and show up as a guest expert on financial news programs a lot. Whether they are new to investing or want to improve their approach, my mission is to enable people to take charge of their financial futures.

Beyond work, I like to hike, play the guitar, and spend time with my family. I think that balance is crucial and want to encourage people to strike a balance between their financial aspirations and their hobbies. I want to help people succeed and achieve financial security through my work, so having a good influence.

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