Baltimore 911 Call Center Embraces AI for Enhanced Response

Baltimore's 911 Call Center Adopts Advanced AI Solutions

The City of Baltimore's 911 Call and Dispatch Center has recently chosen an innovative AI platform to significantly enhance its emergency response services. This decision highlights a commitment to using advanced technology to create a more efficient communication system during critical incidents.

Introducing the Prepared End-to-End Assistive AI Platform

The Prepared End-to-End Assistive AI Platform is designed to integrate a variety of features that aid 911 operators, including video capabilities, real-time audio translations, and comprehensive call transcripts. By utilizing this platform, Baltimore's emergency services can manage the approximately 3,500 calls they receive daily with improved efficiency and accuracy.

Transforming Communication in Crisis Situations

One standout feature of the Prepared platform is its dual video and audio functionality, which transforms how dispatchers perceive and respond to emergencies. For instance, the ability to translate conversations in real-time from Spanish to English allows for better understanding when non-English speakers call for help. Tenea Reddick, the 911 director for Baltimore, noted that this level of insight during calls is invaluable for both emergency responders and the community.

Boosting Quality Assurance and Training

Another significant improvement derived from the AI platform is the increase in quality assurance evaluations. Before the implementation, only 20% of calls were reviewed. Impressive advancements now allow for the assessment of 100% of calls, providing critical feedback for ongoing training and improvement.

Continuous Innovation in Emergency Services

Prepared is committed to refining its platform based on the unique needs of the Baltimore 911 Center. This collaboration includes brainstorming and developing new features such as the addition of address verification directly derived from spoken location transcripts. Reddick expressed gratitude for Prepared's responsiveness and willingness to tailor their services to meet specific challenges faced by her team.

Key Features of the Prepared Platform

The Prepared End-to-End Assistive AI Platform introduces a revolutionary suite of tools aimed at minimizing information disconnect during emergencies:

• Automated Non-Emergency Triage helps manage and route the high volume of non-urgent calls effectively.
• Assistive Dispatch ensures real-time transcription of radio communications, enhancing situational awareness.
• Automated QA leverages modern technology to streamline the quality assurance process, making it more effective.
• Assistive Call Taking shortens response times significantly by providing transcriptions and highlighting critical information.
• Location Accuracy is enhanced, enabling dispatchers to quickly confirm a caller's precise location.

The Future of Emergency Response

The integration of the Prepared AI platform illustrates a significant step towards a future where emergency response is faster, more efficient, and accessible. By breaking barriers in communication, the platform enables everyone in the community, regardless of language proficiency, to receive the assistance they need without delay.

About Prepared

Prepared is at the forefront of assistive AI technology geared towards public safety agencies. Since its inception in 2019, the Prepared platform has partnered with nearly 1,000 agencies nationwide, ensuring a seamless integration of AI to improve the efficiency of emergency response systems. The company has successfully secured substantial venture funding which reflects the confidence investors have in its potential to revolutionize public safety.

Frequently Asked Questions

What does the Prepared AI platform do?

The Prepared AI platform enhances 911 response by integrating video, real-time translations, and comprehensive call data management.

How does the platform improve communication during emergencies?

It offers real-time translations and transcriptions, allowing operators to understand and respond to non-English speaking callers effectively.

What improvements in quality assurance has the platform facilitated?

The platform increased the review rate of calls from 20% to 100%, enabling better training and response preparedness.

What additional features is Prepared bringing to the Baltimore 911 Center?

Prepared is developing features like address verification from call transcripts to enhance response accuracy and efficiency.

How does Prepared support public safety agencies?

Prepared provides a fully integrated AI solution that helps agencies streamline operations and improve service delivery to communities.

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