Ascential Technologies Enhances Customer Service with Care
Ascential Technologies Enhances Customer Service with Ascential Care
Ascential Technologies has recently launched a comprehensive customer service initiative known as Ascential Care, aiming to offer an improved and responsive support system. This initiative is designed to better fulfill customer needs by enhancing experiences and supporting automation technologies. With this new program, Ascential Technologies demonstrates its commitment to ensuring high lifetime value for its customers.
Benefits of Ascential Care
Ascential Care brings a global, adaptable customer service platform that positions Ascential Technologies to respond rapidly to evolving customer demands. Customers will now have access to Ascential's service team at all hours, facilitating continuous support and enhancing the value across product lifecycles, regardless of time zones or locations.
Commitment to Customer Support
In a world where timely responses are critical, Ascential Care promises unprecedented customer engagement, promising prompt reaction times to address inquiries and service requests efficiently. This initiative is poised to create an environment where customers feel a seamless flow of communication with the support team.
Innovations in Service Solutions
Among the new offerings in the Ascential Care initiative is the introduction of Ascentialytics, a performance management solution for connected assets. This powerful tool expands the ability of customers to gain insights from their data, improving the reliability and availability of their equipment while minimizing risks and reducing costs. Ascentialytics can be utilized for effective monitoring, whether on-premises or remotely, using advanced techniques such as predictive maintenance and machine condition monitoring.
Transformative Insights Offered
Ascentialytics delivers real-time updates and data visualizations, providing customers with detailed analytics, alerts, and notifications. This proactive approach empowers clients to make informed decisions that enhance machine health and curb unscheduled repairs.
Stepping Into the Future of Automation
Scott Watts, Divisional CEO of Ascential Technologies, expressed excitement about the transformative potential of Ascential Care, noting, "This innovative service model promises to redefine how our customers interact with their technology, ensuring a consistent and smooth experience throughout the customer journey." By facilitating robust support from installation to maintenance, the program epitomizes Ascential's commitment to supporting its clients fully.
About Ascential Technologies
Formerly known as Burke Porter Group, Ascential Technologies excels in the design and automation of intricate diagnostics and inspection processes within various crucial sectors, including medical & life sciences and transportation. With over seven decades of experience, the company has cultivated its reputation as a leader in tackling challenging missions that demand reliability. Spanning 40 global locations, Ascential Technologies can draw on the expertise of over 2,300 professionals to help clients innovate and mitigate risks effectively while ensuring competitive advantages.
Ascential's unique approach revolves around guiding clients through every stage of the product lifecycle, thus promoting quality and safety. Their clientele encompasses Fortune 100 companies alongside innovative disruptors, reinforcing the company's footings in the industrial market.
Frequently Asked Questions
What is Ascential Care?
Ascential Care is a customer service initiative by Ascential Technologies designed to enhance customer experiences and ensure quick support across products and services.
How does Ascentialytics benefit customers?
Ascentialytics provides insights into asset performance, helping customers enhance reliability, availability, and reduce maintenance costs through data analytics.
What industries does Ascential Technologies cater to?
Ascential Technologies serves various industries, including medical & life sciences, transportation, and testing & measurement systems.
What support can customers expect from Ascential Technologies?
Customers can expect dedicated support throughout their product journey, including installation, maintenance, and refurbishment services.
How does Ascential Technologies ensure customer satisfaction?
Their commitment to rapid response times, innovative services, and client-focused solutions helps ensure that customer experiences are consistent and satisfactory.
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