Andy Ciccone Takes Helm as VP of Customer Experience at Graybar
Graybar Names Andy Ciccone Vice President of Customer Experience
Graybar has named Andy Ciccone as its new Vice President of Customer Experience. With more than three decades at Graybar under his belt, Andy has grown through roles in sales, branch management, and corporate leadership. That range matters: it’s given him a close view of how the business runs and, just as important, what customers expect at every turn.
Experience and New Responsibilities
Most recently, Andy served as a District Vice President within Graybar’s operations. In that role, he built teams, supported branches, and kept the focus on customers. His move to lead customer experience is part of a broader effort to raise the bar on how Graybar serves its clients, day in and day out. In this new position, he’ll design and carry out a company-wide strategy to improve the customer journey—from first contact to long-term support—by bringing together Graybar’s people, processes, and extensive resources.
The work will center on clarity and consistency: making it easier to do business with Graybar, removing friction where it shows up, and making sure feedback from customers turns into visible improvements. Put simply, the goal is a better experience at scale.
Leadership’s Perspective
Dennis E. DeSousa, Senior Vice President and General Manager, welcomed the appointment, noting, “Andy’s extensive experience within Graybar and the industry gives him a deep understanding of the priorities that matter most to our customers.” That confidence reflects what colleagues have seen over the years: Andy listens, prioritizes what customers value, and turns that into practical action.
A Clear Commitment to Customers
Graybar is one of the largest employee-owned companies in North America and a recognized leader in distributing high-quality electrical, communications, and data networking products. The company supports customers with supply chain management and logistics services designed to keep projects moving and operations running. Andy’s new role underscores that commitment. By sharpening how Graybar engages, responds, and follows through, the company aims to help customers power, network, and secure their operations—reliably and efficiently.
About Graybar
Founded more than a century ago, Graybar is a Fortune 500 company with a network of over 345 distribution facilities across North America. It partners with thousands of manufacturers and offers a wide range of products to meet diverse needs. A steady focus on quality and service has fueled its growth and helped the company maintain a strong, long-standing presence in the market.
What’s Next
As the industry changes, so do customer expectations. In this context, Andy Ciccone’s leadership will help guide Graybar’s next chapter. He’s charged with reimagining how customers experience the company—a priority in today’s fast-paced environment where responsiveness and consistency count. By aligning services with client needs and keeping the customer journey front and center, Graybar is positioned to strengthen its standing as an industry leader.
The aim isn’t a flashy pivot; it’s steady, measurable improvement. One customer, one interaction, and then the next—so the experience feels seamless every time.
Frequently Asked Questions
Who is Andy Ciccone?
Andy Ciccone is a longtime Graybar leader with over 32 years at the company. He has served in sales, branch management, and corporate roles, and was most recently a District Vice President. He is now Vice President of Customer Experience.
What will Andy Ciccone do in his new role?
As Vice President of Customer Experience, he will shape and execute a company-wide strategy to improve how customers engage with Graybar. That includes simplifying interactions, acting on customer feedback, and ensuring consistent support across the organization.
Why does this appointment matter for customers?
It signals Graybar’s continued focus on service. By leveraging Andy’s deep industry and company experience, Graybar aims to enhance the overall customer journey and deliver a more reliable, efficient experience at every stage.
How many distribution facilities does Graybar have?
Graybar operates more than 345 distribution facilities across North America, providing broad coverage and timely access to products and services.
What products and services does Graybar provide?
Graybar distributes high-quality electrical, communications, and data networking products. The company also supports customers with supply chain management and logistics services to keep operations moving smoothly.
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