American Water Offers Key Tips for Staying Informed on Water Services

Staying Connected with Water Services

American Water (NYSE: AWK), the largest regulated water utility provider in the United States, prioritizes customer awareness about water services and emergencies. It's essential for customers to stay informed about potential issues that could affect their water supply. The company's approach ensures that communication lines are open, helping everyone monitor their service status effectively.

Sign Up for Notifications

An effective way to stay updated is by signing up for notifications directly from American Water. This can be particularly beneficial in emergencies. Customers are encouraged to enhance their contact information or enroll in alert services. For direct customers, notifications can be received via phone, text, or email through MyWater. By updating their details, customers help ensure they receive timely alerts.

For Non-Account Holders

Community members who are not direct customers of American Water can also stay informed by signing up for CodeRED. This service provides water-related alerts to anyone living or working in the areas serviced by the company. Simply text WATER to 99411 or access AWCodeRed.com to join this notification service.

Stay Alert for Service Updates

Monitoring the real-time status of water services is crucial during emergencies. Customers can check for current alerts through various online resources. The state homepage hosted by American Water features an 'Alerts' icon which displays the latest emergency notices pertinent to each state. This is a valuable tool for residents to understand issues that may affect their service instantly.

Utilizing the Customer Advisory Map

The Customer Advisory Map is another excellent resource allowing customers to search their addresses to verify if there are any active service alerts in their vicinity. This map aims to provide immediate visibility into health and safety matters affecting water services, ensuring peace of mind for those concerned about service disruptions.

Reporting Emergencies

If customers encounter a pressing issue not reflected on state updates, they are encouraged to report it online at emergency.amwater.com. This helps American Water respond quickly to situations that could disrupt service. For enrolled customers, emergencies can also be reported through the MyWater service, streamlining the communication process in crisis moments.

About American Water

American Water (NYSE: AWK) serves over 14 million people across the United States and boasts a rich history that began in 1886. The mission to Keep Life Flowing® revolves around delivering accessible, safe, clean, and reliable drinking water along with wastewater services. The company's scale and expertise allow them to achieve optimal results benefitting customers, employees, and stakeholders alike.

American Water's qualified workforce of around 6,500 professionals are dedicated to providing exceptional service, leveraging their extensive knowledge in the field. The company emphasizes the importance of community and customer interaction, striving to be responsive and adaptive to their customers' needs.

Frequently Asked Questions

What should I do if I need to report an emergency?

If it's urgent, report it online at emergency.amwater.com or through MyWater for enrolled customers.

How do I sign up for notifications from American Water?

Direct customers can sign up for notifications via phone, text, or email by updating their information on MyWater.

What is the Customer Advisory Map?

The Customer Advisory Map allows users to search their address to check for active service alerts nearby.

Can non-customers receive alerts from American Water?

Yes, non-customers can sign up for CodeRED for water-related alerts by texting WATER to 99411 or visiting AWCodeRed.com.

What is the main service American Water provides?

American Water is primarily focused on delivering safe and reliable drinking water and wastewater services across the nation.

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