Agilysys Enhances Gaming Experience with Innovative Solutions
Revolutionizing Guest Experience in Gaming
Agilysys, Inc. (Nasdaq: AGYS), a renowned name in hospitality software solutions, has recently unveiled an impressive array of innovative offerings tailored for gaming properties. These advancements are designed to enhance operational efficiency, reduce staff workload, and significantly elevate guest experiences. With these enhancements, Agilysys aims to empower casino and gaming properties to thrive in a competitive landscape.
Showcasing Innovations at G2E 2024
The Global Gaming Expo (G2E) 2024, taking place in Las Vegas, will serve as the perfect venue for Agilysys to showcase its cutting-edge solutions. Agilysys is set to demonstrate how its new technology can help properties deliver exceptional service while increasing revenue streams. By implementing these solutions, properties can create a more personalized guest experience that caters to the unique needs of gamers.
Enhanced Property Management Features
One of the standout innovations is the Enhanced Agent Dashboard integrated into the Agilysys LMS Property Management System. This intuitive tool allows gaming properties to track agent performance in upselling effectively. By enabling a gamified approach to upselling, properties can reward top performers and foster a culture of excellence.
Real-Time Incentives through eCoupons
The introduction of interactive eCoupons within the Agilysys Loyalty & Promotions system is another significant advancement. Properties can now automatically generate personalized eCoupons for guests upon check-in. These offers can be tailored based on various factors, such as the duration of stay or player status, ensuring that guests receive relevant, enticing incentives that enhance their experience.
Streamlined Guest Services
Agilysys has also prioritized streamlining guest services through the Agilysys Express Kiosk and Agilysys Express Mobile applications. The latest enhancements significantly reduce check-in times and alleviate staff workload, especially during busy periods. Data from a 3,600-room casino hotel in Las Vegas indicates that 75% of guests preferred using the kiosks for check-in and check-out, demonstrating the efficiency these systems bring to high-traffic environments.
Transforming Check-In Experiences
The Agilysys Express Kiosk offers two-way video chat functionality, allowing guests with questions to connect with a representative for instant assistance. This feature ensures excellent support around the clock, enhancing overall guest satisfaction.
Comprehensive Guest App Enhancements
In efforts to provide a comprehensive service platform, the Agilysys Guest App has undergone significant upgrades. It now includes features tailored for casino and gaming hotel guests, such as seamless access to gaming accounts and the ability to book diverse services directly through the app. This all-in-one solution promotes convenience and engagement, which are vital for maximizing the guest experience.
Smart Automation Technologies
Agilysys is at the forefront of adopting smart technology in hospitality with the guestsense.ai system. This powerful AI tool allows for automated invoicing and enhances the accuracy of verification processes. Properties can expect streamlined operations when sending invoices and managing payments, ensuring that all financial transactions are swift and error-free.
Maximizing Revenue with AI Integration
The guestsense.ai technology also plays a critical role in the Agilysys Upsell Engine, allowing real-time data analysis to determine optimal pricing for upgrades. This ensures that properties can offer tailored promotions to maximize guest revenue while improving operational efficiency.
Optimized Spa and Reservation Management
Further extending its technological advancements, Agilysys has introduced AI-powered features in spa management systems. With functionalities such as Minimum Gap Restrictions and Revenue Management, spas can manage bookings more effectively, ensuring that revenue opportunities are maximized, while customer satisfaction is prioritized.
Commitment to Excellence
Kevin Hibbs, Senior Director of Product Management at Agilysys, emphasizes the company’s commitment to providing high-value solutions for casino and gaming properties. Through continuous innovation, Agilysys aims to secure its position as the preferred partner for enhancing guest experiences and maximizing operational efficiency.
With these fresh innovations, Agilysys is paving the way for a new era in gaming hospitality, where efficiency meets exceptional guest service. G2E attendees are encouraged to visit Agilysys Booth #3800 to witness these groundbreaking technologies in action and learn how they can transform their own properties.
About Agilysys
Agilysys specializes in delivering cutting-edge software solutions and services tailored for the hospitality industry. With a clientele that includes casinos, hotels, and resorts around the globe, Agilysys aims to maximize the Return on Experience (ROE) through positive interactions, ensuring that both guests and staff have memorable experiences. By continuously innovating its offerings, Agilysys remains a leader in hospitality software solutions.
Frequently Asked Questions
What is the focus of Agilysys's new software solutions?
Agilysys's new software solutions aim to enhance guest service, streamline operations, and alleviate staff workload in gaming properties.
How are eCoupons utilized within Agilysys's systems?
eCoupons can be generated and emailed to guests automatically at check-in, tailored to various reservation parameters for maximizing guest engagement.
What advantages do the Agilysys Express Kiosk bring to guests?
The kiosks significantly reduce check-in wait times and offer features like video chat support, enhancing guest experience, particularly during peak periods.
How does guestsense.ai improve invoice management?
Guestsense.ai automates invoicing processes, ensuring accuracy and efficiency in financial transactions by leveraging AI for verification and routing.
What new features does the Agilysys Guest App provide?
The Agilysys Guest App includes capabilities for booking services, checking in/out, digital access, and personalized offers, all tailored to enhance the guest experience.
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