Ace Hardware Leads in Customer Satisfaction for Home Improvement

Ace Hardware Achieves Top Rank in Customer Satisfaction

Ace Hardware has proudly been recognized as the leading brand in customer service within the home improvement sector. The second annual Forbes' Best Customer Service list highlights Ace's commitment to being 'the Helpful Place,' achieving a remarkable standing among more than 3,500 evaluated companies.

Exceptional Survey Results

This prestigious acknowledgment stems from a comprehensive survey conducted in collaboration with data analytics firm HundredX, in which over 181,000 U.S. consumers participated. They rated various brands based on essential customer service criteria, such as staff helpfulness, service speed, and problem resolution. Excelling in these areas, Ace Hardware secured an overall impressive ranking of 34 on the Forbes list.

Customer-Centric Approach

Kim Lefko, Chief Marketing Officer at Ace Hardware, expressed gratitude for this recognition, stating, "To be acknowledged again by Forbes for our customer service is a tremendous honor and a true reflection of our dedication to customers. At Ace, helpfulness isn't just a slogan; it's a way of life. Our local store owners and red-vested heroes go above and beyond to ensure our customers receive reliable advice and quality products for their projects." This sentiment encapsulates the brand's unwavering focus on its customers.

Investment in Workforce Development

Ace Hardware's commitment to outstanding customer service is mirrored in its substantial investments in workforce training. Over the last year, the company facilitated more than 1.1 million training hours for its associates. This extensive training encompassed various aspects, including customer service techniques and product knowledge, helping associates provide expert assistance in-store.

The "Service So Good, It's Guaranteed" Initiative

Ace's unique initiative, titled "Service So Good, It's Guaranteed," ensures customers find everything they need on their first visit to any Ace store. In the event something vital is missing after a purchase, Ace promises to deliver the item free of charge. This initiative, along with the Extra Mile Promise for paint services, solidifies Ace's dedication to convenience and customer satisfaction.

About Ace Hardware

Ace Hardware represents the largest hardware cooperative globally, with more than 8,200 locally owned and operated stores. Since its inception in 1924, Ace has built a reputation for being the go-to destination for helpful hardware. With an expansive network of U.S. distribution centers and international capabilities in China and Mexico, Ace continues to serve communities worldwide.

Community Commitment

Ace Hardware isn’t just a store; it’s a community staple. Every day, local store owners, supported by their dedicated staff, strive to meet the diverse needs of their customers. This commitment has made Ace a trusted name in home improvement supplies across various markets.

Frequently Asked Questions

What recognition has Ace Hardware recently received?

Ace Hardware was ranked #1 in the home improvement category on Forbes' Best Customer Service list.

How did Ace Hardware achieve this ranking?

The ranking is based on a survey of over 3,500 companies, analyzing customer service in four key areas.

What is the "Service So Good, It's Guaranteed" initiative?

This initiative promises customers that they will find all the needed tools and supplies on their first visit, with free delivery of missing items post-purchase.

How has Ace invested in its workforce?

Ace has invested in over 1.1 million hours of training for its associates, ensuring excellent service and product knowledge.

What does Ace Hardware represent in the community?

Ace Hardware is the largest hardware cooperative, emphasizing local ownership and providing quality service since 1924.

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