Supporting Indiana Customers This Winter
Duke Energy Indiana is stepping up to assist its customers as the challenges of winter arrive. With nearly $300,000 dedicated to financial aid, the company is focused on ensuring that those facing economic difficulties have the support they need to manage their energy bills.
Share the Light Fund Overview
The Share the Light Fund provides qualifying customers with up to a $300 account credit each year. This fund is made possible through contributions from Duke Energy shareholders as well as voluntary donations from customers and employees. This collaborative effort underscores the company's commitment to community support during tough times.
In the past year, Duke Energy has successfully aided over 2,000 households, providing more than $650,000 in assistance to ease the burden of energy costs. Duke Energy Indiana’s President, Stan Pinegar, emphasizes the company's dedication, stating, "We work with local community action agencies to connect customers with available assistance, offer them resources for managing energy use, and provide financial help during tough times."
Eligibility and How to Apply
Eligibility for the Share the Light Fund is determined by factors such as income level, family size, and the availability of financial resources. To apply, individuals need to reach out to their local community action agency to find out if they qualify. Each eligible customer can receive assistance to cover energy bills, deposits, and reconnect fees, showcasing Duke Energy's proactive approach to community welfare.
Additional Support and Savings Programs
Duke Energy is not only focused on providing one-time financial assistance but also offers a range of programs designed to help customers manage their energy consumption efficiently.
Usage Alerts
One innovative service is the Usage Alerts feature. This program sends notifications to customers about their electricity consumption and associated costs during the billing cycle, enabling them to make timely adjustments to their usage before the charges are finalized.
Home Energy House Calls
Additionally, Duke Energy provides free Home Energy House Calls. These services involve energy professionals evaluating a residence, either in-person or virtually, assessing efficiency, and supplying residents with energy-saving devices.
Flexible Payment Options
For customers requiring payment flexibility, installment plans are also available. This option allows individuals to manage their payments in a way that suits their financial situation best, helping to alleviate stress during the winter months.
Learning More About Energy Assistance
For more information on these resources and how they can be utilized, customers are encouraged to visit Duke Energy's website. This information plays a crucial role in guiding customers towards effective energy management strategies.
About Duke Energy Indiana
Duke Energy Indiana, part of Duke Energy, is a leading electric provider in the region, delivering approximately 6,300 megawatts of electric capacity and serving nearly 900,000 customers within a service area of 23,000 square miles. The Company continues to work diligently to meet the electricity needs of its customers while fostering community engagement and support during tumultuous times.
For assistance, customers can get in touch with Duke Energy's customer service team, available 24/7 at 800.559.3853. The proactive measures taken by Duke Energy demonstrate their commitment not only to energy provision but also to the welfare and support of their customers.
Frequently Asked Questions
What is the Share the Light Fund?
The Share the Light Fund provides qualifying Duke Energy customers with annual credits to assist with energy bills, especially during winter.
How much financial assistance can customers receive?
Eligible customers can receive up to $300 as account credit annually to help manage their energy expenses.
How can customers determine eligibility for financial aid?
Eligibility is based on income, family size, and other resource factors. Interested individuals should contact their local community action agency.
What other assistance does Duke Energy offer?
Duke Energy offers savings programs, including Usage Alerts and Home Energy House Calls, aimed at helping customers save on energy costs.
How can I contact Duke Energy for assistance?
Customers can reach Duke Energy's customer service at 800.559.3853 for support regarding programs and financial assistance.
