Enhancing Guest Experiences at The Westin Flushing LaGuardia Airport
The Westin Flushing LaGuardia Airport has partnered with Noventri to implement an innovative digital signage system designed to elevate the guest experience and streamline event management processes. This partnership highlights the hotel’s commitment to utilizing advanced technology to enhance service quality.
Digital Signage System Features
Central to this system are Power over Ethernet (PoE) Door Displays and freestanding totems, both equipped with Noventri’s state-of-the-art technology. These digital displays function as dynamic readerboards positioned outside meeting rooms and in the lobby, ensuring guests receive real-time updates on ongoing events. This feature significantly minimizes the necessity for manual updates and allows the hotel staff to focus on providing superior service.
Integration with Property Management Systems
The new digital signage system integrates seamlessly with Ci/Ty, the hotel’s property management system (PMS) from Marriott. This integration automates updates, enhancing operational efficiency and ensuring that guests have access to the latest information without delay. Additionally, the lobby totem showcases a flight feed, keeping guests informed about local flights to enhance their travel experience.
ADA Compliance and Energy Efficiency
The displays not only improve communication but also adhere to ADA accessibility standards by incorporating tactile text and braille, ensuring inclusivity for all guests. The 15.6-inch Power over Ethernet displays are not only energy-efficient but also require minimal maintenance, providing a reliable solution for the hotel’s busy event calendar.
Commitment to Modern Hospitality
“Our goal is to provide guests with a smooth, modern experience from the moment they walk in,” stated Paul Williamson, General Manager of The Westin Flushing LaGuardia Airport. “Noventri’s technology enhances the way we present event information and reduces the time and effort of our staff in keeping our signage current. The design of these displays gives me the confidence that they will be ultra-reliable, and they are color-matched to blend seamlessly into our decor.”
Noventri's Purpose-Built Solutions
David Linetsky, Founder and CEO of Noventri, emphasized the importance of tailored solutions for the hospitality industry. He noted, “The Westin Flushing LaGuardia Airport Hotel serves as an excellent example of how digital signage can elevate a guest's stay and simplify hotel operations. Our displays are specifically designed for hotels, ensuring reliability and ease of use without exposing customers to third-party hardware risks.”
Strategic Technological Advancement
This installation reflects a strategic initiative by The Westin Flushing LaGuardia Airport to enhance its technological infrastructure while upholding high hospitality standards. This innovative step positions the hotel to better meet the needs of its guests and streamline operations significantly.
About The Westin Flushing LaGuardia Airport Hotel
The Westin Flushing LaGuardia Airport is renowned as the only five-star accommodation in the area. Conveniently located just ten minutes from LaGuardia Airport, it features 246 luxurious guest rooms and over 6,000 square feet of versatile event space, including meeting rooms, a grand ballroom, and an outdoor terrace. Guests can indulge in upscale dining experiences at Blu Ember and explore NYC's vibrant cultural offerings while enjoying a tranquil stay.
About Noventri
Noventri specializes in collaboration with the hospitality sector to enhance guest experiences by modernizing event space communications and wayfinding. Their purpose-designed digital signage solutions streamline operational workflows, elevate the guest experience, and save valuable time and resources, offering a reliable signage solution utilized globally.
Frequently Asked Questions
What is the primary goal of the digital signage system?
The main goal is to enhance guest experiences by providing real-time event information while allowing hotel staff to focus on service.
How does the digital signage integrate with hotel operations?
The system integrates with the Ci/Ty property management system, automating updates and streamlining operational efficiency.
Are the displays compliant with accessibility standards?
Yes, the displays meet ADA accessibility standards, incorporating tactile text and braille for inclusivity.
What feedback have hotel management provided about the new system?
Hotel management has expressed confidence in the reliability and design of the signage, noting the reduction in manual updates as a significant improvement.
What distinguishes Noventri's solutions from others?
Noventri provides purpose-built solutions for hotels, ensuring high reliability and support without the risks of third-party software or hardware.
