Videsk Eyes Expansion into the U.S. Tech Market
Chilean startup Videsk has made significant strides as a cloud-based video contact center, allowing face-to-face communication through video calls on various platforms like websites, mobile apps, kiosks, and IoT devices. With success across multiple countries, the company is setting its sights on the vast opportunities in the U.S. market.
Strong Foundation for New Growth
With a strong presence in Latin America, Videsk is backed by prestigious acceleration programs and investment from a California-based fund, Devlabs. Founded in 2019 by passionate entrepreneurs Andrés Leiva Loyola and Matías López Díaz, this startup has innovated a software solution that simplifies customer connections without requiring downloads or installs, implementing functionality almost instantly.
Leveraging Artificial Intelligence
Videsk is committed to advancing its services through artificial intelligence (AI), focusing on data collection and enhancing online sales processes. This modern approach is a game changer, allowing Videsk to replace traditional chatbots with human interactions, ensuring a richer customer experience.
Collaborations with Leading Institutions
In pursuit of its ambitious goals, Videsk participated in the Founder Residency program at The Roux Institute at Northeastern University. This globally recognized accelerator helped Videsk to partner with researchers, paving the way for the development of AI-driven functionalities, and preparing the startup to tackle the competitive U.S. tech landscape.
Strategic Networking Efforts
Another pivotal move for Videsk was its selection into the Imagine Global program, aimed at aiding startups to establish themselves within the U.S. market. This initiative opened doors for vital resources and insightful connections within North America’s tech ecosystem, further strengthening Videsk’s strategic expansion.
Touring Silicon Valley
As part of their proactive strategy, Videsk conducted a networking tour across Silicon Valley in collaboration with Imagine Global and Devlabs. This journey allowed the founders to meet key industry players, explore potential collaborations, and showcase their innovative technology to investors and prospective clients in a hub renowned for its technological advancements.
Vision for the Future
Andrés Leiva, the CEO of Videsk, expressed enthusiasm about the future, stating, "We're thrilled about the opportunities and support provided by programs like The Roux Institute and Imagine Global, as well as the ongoing backing of the Devlabs team. These initiatives enable us to strengthen our commercial expansion strategy and product development, helping us advance rapidly in our mission to humanize the digital world and enhance customer experiences globally."
About Videsk
Videsk is revolutionizing the communication landscape with its plug-and-play video contact center. The platform facilitates face-to-face interactions with just two clicks - and no prior installations are required. Customers can engage directly from the company’s web platform, mobile app, or kiosk. Videsk empowers businesses not only to assist with online sales but also to effectively manage service requests, contact forms, and teams while providing various customizable metrics, surveys, and unlimited integrations.
Frequently Asked Questions
What is Videsk's main service?
Videsk provides a cloud-based video contact center enabling face-to-face communication for businesses and customers.
When was Videsk founded?
Videsk was founded in 2019 by Andrés Leiva Loyola and Matías López Díaz.
How does Videsk enhance customer experience?
Videsk replaces traditional chatbots with real human interactions supported by AI-driven functions, significantly improving the customer experience.
What programs support Videsk's expansion?
Videsk is backed by programs like the Founder Residency at The Roux Institute and the Imagine Global soft-landing program.
Where is Videsk headquartered?
The company is based in Chile but is expanding into the U.S. market through strategic networking and partnerships.
