Verint Celebrates the Stars of Customer Experience
At the captivating ENGAGE 2024 conference, Verint (NASDAQ: VRNT), known as The CX Automation Company™, proudly presented its Global Customer Awards. These awards honor exceptional customers who are pioneering innovation in customer experience (CX) automation.
A Celebration of Achievements
These awards highlight organizations that effectively leverage Verint’s extensive range of solutions to achieve remarkable AI-driven business outcomes. This year’s winners demonstrated their expertise in enhancing the customer experience, showcasing the impactful application of Verint technologies. The award categories included Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Distinguished Judges for the Awards
Renowned experts Sheila McGee-Smith, an esteemed analyst, and Derek Top, a respected research director, served as judges for this year’s awards. Their expertise was essential in recognizing individuals and teams who excel in utilizing Verint solutions.
Honoring Exceptional Talent
Sheila McGee-Smith expressed, “It’s an honor to acknowledge these remarkable individuals and organizations.” She noted that these awardees exemplify how effectively leveraging Verint’s Open Platform can significantly boost customer satisfaction while empowering their teams. “Embracing digital solutions, particularly AI, is crucial in today’s contact center landscape,” she added.
Derek Top shared similar thoughts, stating, “In a year filled with significant advancements in AI, these awards truly spotlight the unwavering commitment of organizations dedicated to delivering exceptional customer experiences.”
2024 Award Winners
Customer Engagement Champion
- PLATINUM: Pfizer Connect, Pfizer
- GOLD: Mattias Liljeberg, Louisiana Blue
Driving Success with Digital Engagement
- PLATINUM: Eric Bigelow, Qualfon
- GOLD: Alex Nassi, SugarCRM
Elevating Experience
- PLATINUM: Angie McConnell, PREMIER Bankcard
- GOLD: Daniela Siani Paschoal, Claro Brasil
Innovating with AI & Bots
- PLATINUM: Customer Experience Business Analyst, Leading Financial Services Technology Provider
- GOLD: Customer Service Team, Bradesco Seguros
Powering CX Automation
- PLATINUM: Kerry S. Adams, U.S. Bancorp
- GOLD: Prasanna Chand, Wayfair
Jasen Williams, Verint’s global vice president of Corporate Marketing, congratulated the winners, noting, “These achievements reflect a high standard of excellence in the industry, achieved through their dedication to improving customer experience through effective AI integration.”
For those interested in finding out more about the upcoming Engage 2024 and the innovations showcased at the event, please visit the official Verint webpage.
About Verint
Verint (NASDAQ: VRNT) leads the way in customer experience automation. With over 80 of the Fortune 100 companies as clients, Verint’s Open Platform, enhanced by AI capabilities, facilitates substantial business outcomes across numerous enterprises.
Recognized as a Certified™ Great Place To Work™, Verint is committed to helping some of the world’s most recognized brands elevate their customer experience strategies. To learn more and gain insights, visit Verint.com.
Frequently Asked Questions
What are the Verint Engage Global Customer Awards?
The awards honor organizations that effectively utilize Verint solutions to excel in customer experience automation.
Who were the evaluators for this year’s awards?
The finalists were evaluated by Sheila McGee-Smith and Derek Top, who selected the award winners.
In which categories were the awards issued?
Awards were presented in various categories including Customer Engagement Champion and Innovating with AI & Bots.
What is the significance of these awards?
These awards highlight outstanding advancements and achievements in the realm of customer experience automation.
How can I learn more about Verint and its solutions?
For comprehensive information on Verint's offerings, visit their official website.