Valvoline Recognized for Outstanding Customer Service
Valvoline Inc. (NYSE: VVV) has made headlines by being ranked 18th on Forbes' prestigious list of the "Best Customer Service 2025." This recognition highlights Valvoline as the leading instant oil change company among over 300 brands evaluated.
Customer Commitment and Service Excellence
With a goal to provide unparalleled service, Valvoline has served millions annually. Laura Carpenter, the Chief Customer Officer, expressed her pride in the commitment of their franchise partners and teams, who strive daily to exceed customer expectations. Each oil change and automotive maintenance service is designed to be efficient and satisfying for the guests.
Ratings and Reviews
Customer feedback indicates Valvoline is no slouch when it comes to service quality, boasting an impressive 4.7 out of 5-star rating. This stellar score is based on the experiences of more than a million customers each year, reflecting the company's dedication to quality service.
Convenience and Efficiency Across Service Centers
Valvoline operates over 2,010 service centers across North America, offering customers the convenience of receiving services without leaving their vehicles. A typical oil change is completed in about 15 minutes, making it a go-to choice for busy individuals and families.
How the Forbes Rankings Were Determined
The Forbes customer service rankings were compiled through surveys involving 181,000 participants in the United States, rating their experiences with over 3,500 brands. Only those brands receiving the highest ratings made it to the final list, underscoring Valvoline’s achievement in this competitive field.
Valvoline's Commitment to Quality Services
Valvoline Inc. (NYSE: VVV) has consistently delivered quality services at its franchised and company-operated centers throughout the United States and Canada. The company completes more than 28 million services annually, encompassing quick oil changes and other essential maintenance services like tire rotations and wiper replacements.
Focus on the Future
At the heart of Valvoline’s operations is its workforce of over 11,000 team members dedicated to fostering growth, expanding their retail network, and planning for modern automotive needs. Their commitment to quality and service success has positioned them as leaders in the industry.
Frequently Asked Questions
What is Valvoline ranked in customer service?
Valvoline is ranked 18th on Forbes' "Best Customer Service 2025" list.
How many service centers does Valvoline operate?
Valvoline operates more than 2,010 service centers across the United States and Canada.
What is the average service time for an oil change at Valvoline?
The typical oil change service takes approximately 15 minutes at Valvoline.
What rating do customers give Valvoline for its service?
Valvoline has received a customer rating of 4.7 out of 5 stars based on extensive surveys.
What services does Valvoline offer?
Valvoline offers a range of services, including oil changes, tire rotations, and other preventive maintenance services.
