UST Expands Influence in Automation with ISG Acquisition

UST Strengthens Automation Presence

In a bold strategic move, UST, a leader in digital transformation solutions, has recently acquired the automation unit of Information Services Group (ISG). This acquisition not only fortifies UST's foothold in the rapidly evolving intelligent automation market but also paves the way for growth amidst increasing demand for automation services.

About the Acquisition

With this deal, valued at $27 million in cash, UST gains access to a wealth of expertise and technology. The acquired automation unit has established itself as a premier provider of intelligent automation solutions. Leveraging cutting-edge technologies like artificial intelligence (AI) and robotic process automation (RPA), it enables clients to refine their business processes and enhance customer engagement, while also effectively managing operational costs.

The Importance of Intelligent Automation

This acquisition is a strategic leap for UST as it operates in a sector marked by its transformative potential. The intelligent automation landscape is crucial for enterprises looking to optimize workflows and achieve broader business transformation. Companies are increasingly turning to automation to enhance productivity and customer experiences, making investments in this area critical for future success.

Enhancing Service Offerings and Partnerships

UST is well-positioned to enhance its service offerings thanks to the expertise of over 120 seasoned consultants and technologists from the acquired unit. These professionals hail from diverse backgrounds across major markets and have formed strong alliances with leading automation platform providers, including Automation Anywhere, UiPath, and Blue Prism. The integration of these resources into UST's operations is expected to broaden its capabilities in providing comprehensive services from strategy and design all the way through to implementation and support.

Innovative Opportunities Ahead

As generative AI continues to reshape the enterprise automation landscape, UST is committed to staying ahead of the curve. This acquisition enables the company to meet the evolving needs of its clients more effectively, driving innovation and facilitating cost efficiencies throughout its operations.

Leadership Perspectives

Sajesh Gopinath, General Manager at UST Automation, has expressed enthusiasm about the expansion. He stated, "Building on the success of our SmartOps platform and our existing partnerships, this acquisition is a vital step forward for our team. It bolsters our consulting capabilities in intelligent automation and allows us to expand our partner ecosystem, ensuring we can meet our clients' diverse needs with a broader array of services."

Feedback from ISG

Michael P. Connors, Chairman and CEO of ISG, shared his confidence in this transition, noting that the former automation unit will flourish within the larger, well-resourced structure of UST. He remarked, "Being part of UST provides our automation unit with the scale and resources necessary to thrive in the competitive landscape of intelligent process automation."

About UST

Since its founding in 1999, UST has been dedicated to partnering with top companies worldwide to create meaningful transformations. With over 30,000 employees in more than 30 countries, UST catalyzes impactful, technological advancements that address core challenges faced by organizations today. Its client-focused approach ensures that innovations are not just theoretical but translate into measurable value, affecting positive change across industries and communities.

Frequently Asked Questions

What prompted UST to acquire ISG's automation unit?

The acquisition aligns with UST's strategy to expand its capabilities in the intelligent automation market, allowing them to better serve clients with enhanced services and technology.

How will this acquisition impact UST's service offerings?

UST will be able to provide a broader range of services, including advanced intelligent automation solutions, business transformations, and improved customer engagement.

What technologies does ISG's automation unit use?

ISG's automation unit utilizes artificial intelligence (AI) and robotic process automation (RPA) to help clients optimize their business processes efficiently.

Who are some of ISG’s automation technology partners?

The unit has established partnerships with major automation software providers such as Automation Anywhere, UiPath, and Blue Prism.

When was UST founded?

UST was founded in 1999 and has since become a major player in the digital transformation space, working with a global range of clients.

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