Introducing Iris: The Future of Observability in UC&C
Leading the charge in observability solutions, Integrated Research (ASX:IRI, 'IR') has revealed Iris, a groundbreaking conversational AI intelligence layer specifically designed for multi-vendor unified communications and collaboration (UC&C) observability.
This innovative AI is powered by IR's renowned observability platform, Prognosis. It simplifies complex monitoring data, generating actionable insights and making it easy for users to ask straightforward questions, such as "What caused the spike in dropped calls?" or "Which department faced the most issues with Teams today?" This profound capability transforms how organizations interpret operational data.
The Evolution of Business Performance with Iris
As businesses continue to evolve within hybrid and multi-cloud environments, the financial impact of outages escalates, with a staggering proportion exceeding costs of US $1 million per incident. By the mid-2020s, companies that apply observability effectively are projected to harness a competitive edge through AI-derived insights and automation.
Iris stands out because it is not just an add-on; it is integrated within Prognosis as a real-time intelligence layer. This integration empowers IT teams to shift their focus from extensive monitoring to making rapid, informed decisions, which enhances enterprise performance.
Ian Lowe, the CEO of IR, emphasized the importance of fast problem solving: “Our extensive client interactions show that quicker issue resolution significantly enhances enterprise outcomes. With Iris, complex multi-vendor IT environments transform into performance advantages, making critical insights easily accessible for all employees, not just IT specialists.”
Key Features of Iris
Democratizing Insights: Iris empowers all employees, breaking down barriers between them and their data. It enables everyone to understand real-time operational conditions effortlessly.
Accelerated Resolutions: Instead of spending hours on data mining, teams can quickly access key insights, allowing them to resolve issues proactively and prevent escalation.
Empowerment Through Intelligence: Iris aids both IT operations teams and executives in identifying patterns and potential risks, fostering confident decision-making backed by IR's expert insights.
What's New in Prognosis 13.2?
The launch of Iris coincides with the release of Prognosis 13.2, which marks the most significant update to the IR observability platform yet. Among the many enhancements are:
- Iris: Your AI assistant answering specific queries and offering insights and suggested actions in seconds.
- Workflow-aware Automation: Enhanced integration with IT service management tools like ServiceNow for streamlined operations and reduced resolution times.
- Enhanced Reporting: Improved tools for Microsoft Teams and Cisco Webex ensuring faster, scalable reporting for extensive UC datasets.
- Genesys Cloud Visibility: This is the inaugural CCaaS module, providing a unified service overview.
- Assured Interactions: Collaborating with Verint Call Recording on Genesys Engage for quality and availability verification.
- Broader Monitoring Scope: Expanded coverage for Microsoft Teams, now including Teams rooms.
- Capacity Enhancements: Real-time visibility across various payment systems and improved monitoring capabilities.
A Glimpse into the Future
The official unveiling of Iris follows the impressive debut of Prognosis Elevate, a fully managed observability-as-a-service platform tailored for UC&C ecosystems. Users of Prognosis Elevate will automatically receive the Iris benefits, marking a pioneering step forward for organizations looking to optimize their observability strategies.
About Integrated Research (IR)
Integrated Research (ASX: IRI) is dedicated to providing real-time observability solutions for key enterprise ecosystems. With its Prognosis platform, IR offers insights and performance assurance across various critical services, making it a trusted partner for some of the world’s largest organizations.
Frequently Asked Questions
What is Iris?
Iris is a conversational AI intelligence layer embedded in Integrated Research's Prognosis platform, designed to simplify data monitoring and provide actionable insights.
How does Iris improve decision-making for enterprises?
By offering real-time data insights in plain language, Iris helps organizations make informed decisions quickly, enhancing overall performance and productivity.
What are the new features introduced in Prognosis 13.2?
Prognosis 13.2 introduces Iris, workflow-aware automation, improved reporting tools, and broader monitoring capabilities for various communications platforms.
Who can benefit from Iris?
Iris benefits everyone in the organization by making performance insights accessible, thus empowering employees at all levels to act on critical data.
How does Integrated Research support its clients?
Integrated Research provides real-time observability solutions and continuous support, ensuring that organizations can manage their critical systems efficiently.
