United Access Relocates for Enhanced Customer Accessibility
United Access is thrilled to reveal the relocation of its store in Orlando, Florida, to a new address: 3451 Parkway Center Court. This strategic move, just five miles from its previous site, aims to enhance accessibility and service for mobility customers.
The decision to relocate is rooted in a desire to create a more inclusive atmosphere that caters to the diverse mobility needs of customers. The new location was designed based on valuable customer feedback, focusing on elevating the in-store experience for all.
Chad Blake, President of United Access, remarked, "Relocating our Orlando store is all about enhancing our customers' independence. This is our second major store relocation since we committed to the Gold Standard of Accessibility. We are also undertaking remodels at locations nationwide to improve accessibility across our facilities."
Collaborative Efforts for Inclusivity
In a bid to create a welcoming environment, United Access partnered with accessibility expert Ryan Hudson-Peralta. Leveraging his expertise as the founder of Look Mom No Hands and Equal Accessibility LLC, Hudson-Peralta played a crucial role in the design process of the new store's interior. "United Access has shown a strong commitment to creating a space that goes beyond the Americans with Disabilities Act standards," he said, highlighting their dedication to an inclusive design.
Innovative Features for Enhanced Experience
Upon entering the new store, customers will be greeted by a power-operated entry door, making the entrance seamless for those utilizing mobility aids. The spacious showroom is designed to facilitate exploration of options in a comfortable, climate-controlled setting. Equipped with digital displays, customers can easily access information about various modifications available for their vehicles.
The layout includes wall-mounted brochure holders that maintain an obstacle-free environment and a generous four-foot-wide hallway that ensures easy movement throughout the store. Additionally, a larger workshop, accessible from the showroom, allows for efficient fitting of equipment.
Comfort and Upgraded Amenities
The new store concept also incorporates a semi-enclosed family room where customers can relax while their vehicle is being serviced. This area features a powered adjustable-height table to cater to varying wheelchair sizes and a Pride Lift chair for safe and comfortable seating. For added convenience, a kitchenette with a roll-under sink and mini-fridge is available for refreshments.
In line with their commitment to accessibility, the new location includes two ADA-compliant customer restrooms equipped with touchless fixtures, roll-under sinks, and grab bars. Attention to detail includes careful planning of fixture placement, door swings, and unnecessary automatic door closers to enhance usability.
Dedicated Service from a Committed Team
The staff at the new Orlando location remains unchanged, ensuring that customers receive the high-quality service they have come to expect. United Access aims to guide customers through their journey toward finding the right mobility products, providing independence and peace of mind.
Whether you are looking for a wheelchair accessible vehicle, wheelchair lifts and ramps, vehicle transfer seats, a mobility scooter or wheelchair, or driving aids, the new United Access store is prepared to serve your needs with open arms. As a member of the National Mobility Equipment Dealer Association (NMEDA) adhering to the Quality Assurance Program (QAP), United Access guarantees safe and certifiable vehicle modifications, providing additional reassurance to customers.
United Access: A Leader in Accessibility
As the second largest retailer of wheelchair accessible vehicles and mobility products in the United States, United Access is proud to be a part of the BraunAbility Arch Retail family. The company collaborates with leading manufacturers to offer a wide array of products, including both new and used accessible vehicles, wheelchair and scooter lifts, turning transfer seats, and more. For additional details, visit unitedaccess.com.
Frequently Asked Questions
What prompted United Access to relocate its Orlando store?
United Access relocated to create a more inclusive and accessible environment based on customer feedback.
Who collaborated with United Access on the new store design?
Accessibility consultant Ryan Hudson-Peralta was instrumental in the design process of the store's new interior.
What features enhance the accessibility of the new store?
The new location includes a power-operated entry door, spacious showroom, and ADA-compliant restrooms.
Is the staff changing with the new store location?
No, the same dedicated team will be present to ensure consistent service quality.
How can customers learn more about United Access offerings?
Customers can visit unitedaccess.com for more information about products and services available.
