Unisys Receives Gold Award for Exceptional Customer Experience

Unisys Triumphs with Gold Award for Customer Experience

Unisys has proudly secured the Gold Award at the 2024 Best Customer Experience Annual Awards, marking its third consecutive year of excellence in this area. This prestigious recognition comes from the European Contact Centre and Customer Support Association (ECCCSA), solidifying Unisys' reputation as a leader in the customer experience landscape.

Recognizing Exceptional Team Efforts

The accolades reflect the remarkable efforts of Unisys' Digital Workplace Solutions global service delivery team. Their ability to optimize customer experiences through innovative technology and personalized services has garnered exceptional feedback. Their proactive strategies and unwavering commitment to quality service have paved the way for this successful recognition.

Expanded Recognition Across Multiple Categories

In addition to the esteemed Gold Award, Unisys was honored as a finalist in various categories such as "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration." Each category represents the highest standards and practices in customer service, showcasing the company’s multifaceted approach to excellence.

Leadership Insight on Customer Experience Innovation

Patrycja Sobera, Senior Vice President and General Manager of the Digital Workplace Solutions unit at Unisys, expressed her gratitude upon receiving the Gold Award. She emphasized that this acknowledgment is a reflection of the team's relentless dedication to refining customer experiences through cutting-edge technology and personalized services. The competitive nature of the industry drives them to innovate, ensuring they remain at the forefront of customer experience excellence.

Previous Achievements & Continuing Legacy

Unisys' success is not a newfound achievement; in the previous year, the company also won accolades from the ECCCSA, including a Silver Award for "Outsourced Contact Centre of the Year" and a Bronze Award for "Best Customer Experience (Large Team)." This ongoing recognition demonstrates Unisys' sustained commitment to enhancing digital workplace solutions and ensuring high-quality customer service delivery.

A Celebration of Industry Excellence

The 2024 European Contact Centre & Customer Service Awards highlighted outstanding accomplishments in customer service across the industry. The awards ceremony, held in London, gathered participants from over 44 countries to celebrate innovation, resilience, and dedication within the customer service sector.

Commitment to Future Innovations

As the ECCCSA observes its 24th anniversary, it continues to establish high standards of excellence throughout the industry, recognizing organizations that prioritize customer satisfaction and service quality. Unisys’ achievements not only validate their work but also reinforce their pledge to optimize digital workplace experiences for clients. This commitment focuses on delivering comprehensive, high-quality customer service consistently.

Conclusion: Join Us in Transforming Customer Experience

The winners of the ECCCSA were unveiled in late November, and the enthusiasm surrounding Unisys’ achievements is palpable. For those interested in enhancing their digital landscape, learning more about Unisys’ offerings can lead to innovative breakthroughs. Excite your workforce and customers alike by exploring how Unisys can optimize your digital workplace solutions.

About Unisys

Unisys stands at the forefront of global technology solutions, committed to powering breakthroughs for leading organizations. With expertise spanning cloud, AI, digital workplace solutions, and enterprise computing, Unisys encourages clients to challenge the status quo and unlock their full potential. Discover how Unisys has been transforming possibilities for over 150 years.

Frequently Asked Questions

What award did Unisys recently win?

Unisys recently won the Gold Award at the 2024 European Contact Centre and Customer Service Awards.

How many years has Unisys received this award?

This marks the third consecutive year that Unisys has received this prestigious recognition.

What categories was Unisys a finalist in besides the Gold Award?

Unisys was a finalist in "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration."

Who commented on Unisys' award win?

Patrycja Sobera, Senior Vice President and General Manager, shared insights on the importance of innovation and excellence in customer service.

What can clients expect from Unisys moving forward?

Clients can anticipate continued innovation in digital workplace solutions and a commitment to enhancing customer experiences through high-quality service delivery.

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