TrustServe Expands Operations in the Northeast
TrustServe, a leading professional services fund administrator dedicated to alternative investment funds and family offices, is excited to announce its expansion into the Northeast. The opening of a new office in Short Hills, NJ, aligns with its mission to enhance client services and strengthen team expertise.
New Leadership Team Members
As part of this expansion, two prominent industry veterans, Mark Salameh and Avi Rosenblatt, are joining TrustServe as partners. Mark Salameh will take on the role of Partner, Head of Sales & Marketing. With over 25 years of experience in the alternative investment industry, Mark has a successful track record of building businesses that benefit General Partners (GPs) and Limited Partners (LPs). Previously, he co-founded Context Summits.
Mark Salameh's Vision
Mark expresses his excitement about joining TrustServe, stating, "I am thrilled to be joining a team of committed professionals who share in my own mission to serve clients with white-glove experiences. TrustServe's commitment to excellence and client service sets a standard I deeply respect." His role will focus on driving growth initiatives and leveraging his extensive experience to promote efficiency and growth.
Avi Rosenblatt Joins as Partner
Alongside Mark, Avi Rosenblatt joins the firm focusing on client operations. His wealth of experience in accounting, compliance, regulatory affairs, and tax services positions him perfectly to lead operational excellence at TrustServe. Avi’s professional journey includes serving as Chief Financial & Compliance Officer at A.W. Jones, where he honed his skills in managing fund administration practices.
Enhancing Client Services
Avi is committed to accelerating operational improvements at TrustServe and emphasizes his eagerness to contribute to a platform that delivers unparalleled services. He is particularly enthusiastic about the company's focus on relationship-driven offerings that consistently surpass client expectations, as demonstrated by TrustServe's high Net Promoter Scores exceeding 90.
TrustServe's Unique Business Model
In an industry increasingly driven by commoditization, TrustServe differentiates itself as a true professional services firm. Their unique business model fosters value-added services that exceed client expectations, leading to exceptional client satisfaction and loyalty. As TrustServe grows, it retains its focus on providing exceptional service and innovative solutions tailored to the needs of its clients.
Leadership Comments on Growth
Jorge R. de Cardenas, CEO at TrustServe, shares his thoughts on the recent additions to the leadership team, stating, "Avi and Mark bring extensive business and operational experience alongside a robust network of relationships to TrustServe. Their addition aligns with our culture and supports our mission to be a trusted fund administrator. Our clients will continue to receive outstanding service as we expand our offerings."
About TrustServe
TrustServe is a dedicated professional services fund administrator specializing in alternative investment funds and family offices. The organization caters to clients across various asset classes, including private equity, real estate, and venture capital. With a client-centric approach and an employee-first culture, TrustServe utilizes innovative technology and a senior management team with substantial industry experience to fulfill its mission of becoming among the world’s most loved and trusted fund administrators.
Frequently Asked Questions
What is the purpose of TrustServe's new office?
The new office aims to enhance client services and support TrustServe's growth in the Northeast market.
Who are the new partners at TrustServe?
Mark Salameh and Avi Rosenblatt have joined as partners, bringing extensive industry experience to the team.
What will Mark Salameh's role entail?
Mark will oversee sales and marketing efforts, focusing on growth initiatives and enhancing client service quality.
What are some of the services offered by TrustServe?
TrustServe provides a range of services, including fund administration, compliance, and operational support for alternative investment funds.
How does TrustServe measure client satisfaction?
The firm uses Net Promoter Scores, which consistently exceed 90, to gauge and ensure high levels of client satisfaction.
