Revolutionizing Patient Experiences with CLEAR1
In recent times, healthcare systems have been challenged to improve their patient experiences amidst demands for efficient and secure processes. CLEAR, a leader in identity solutions, has introduced a groundbreaking initiative in collaboration with Wellstar Health System to enhance patient check-ins through its innovative platform, CLEAR1. This partnership aims to alleviate the burdens faced by patients and staff alike by reimagining one of the most critical segments of healthcare service delivery: the check-in process.
The Need for Innovation
Health facilities across the country have invested heavily in digital transformation. Despite this, many facilities still rely on outdated methods involving manual lookups, paper forms, and repetitive data entry, which can contribute to long wait times and heavy workloads for staff. CLEAR and Wellstar Health System have embraced technology to modernize these processes, with Wellstar being the first health system to implement the CLEAR1 platform for patient check-ins, seamlessly integrated with Epic Welcome.
A Seamless Check-In Experience
The CLEAR1 solution enables patients to check in effortlessly via a quick selfie at a kiosk or on a mobile device. This initiative highlights a commitment to enhancing the patient journey, making experiences faster and more secure. Initial implementations at Avalon Health Park have already shown significant improvements in operational efficiency.
Since implementing CLEAR1, Wellstar Health System has plans to expand its usage to more than 150 locations. They have successfully integrated this technology at North Fulton Medical Center, as well as at various outpatient facilities. The goal is to roll out additional use cases, such as MyChart account creation and online scheduling, underscoring their dedication to comprehensive digital transformation in healthcare services.
Measured Impact and Results
The results from the introduction of CLEAR1 have been promising. With a significant rise in digital check-ins, the patient experience has greatly improved. Notably, the adoption rate for the digital check-in process jumped from a mere 2% to an impressive 10%. Feedback from patients has been overwhelmingly positive, with a reported 73% expressing willingness to use the technology again.
Operational benefits have been equally substantial. In just half a year since the launch, more than 1,500 staff hours have been saved, allowing health professionals to dedicate their time to more complex patient needs. Moreover, the risk of duplicate patient records has been significantly reduced due to the verified identity link system established by CLEAR1, leading to better administrative accuracy and financial savings.
Leadership Insights
Caryn Seidman Becker, CEO of CLEAR, emphasizes the importance of their mission: to make everyday experiences not only easier but also safer. The collaboration with Wellstar is a testament to their commitment to reshaping modern patient experiences in healthcare. Dr. Hank Capps, Wellstar's EVP and Chief Information and Digital Officer, echoes this sentiment, sharing that the technology reduces strain on team members and enhances the overall experience for patients.
About CLEAR and Wellstar Health System
CLEAR's vision is to create secure, frictionless interactions for its members, boasting over 33 million individuals linked to its identity platform. The system operates with a firm commitment to privacy, ensuring control over personal information without compromising data integrity.
On the other hand, Wellstar Health System is dedicated to delivering personalized and compassionate care, backed by a team of 33,000 professionals. Their investment in technological solutions like CLEAR1 exemplifies their commitment to elevating patient care while serving their communities as a non-profit entity.
Frequently Asked Questions
How does CLEAR1 enhance the patient check-in process?
CLEAR1 allows patients to check in easily using self-service kiosks or mobile devices, streamlining the process and reducing waiting times.
What outcomes have been observed since implementing CLEAR1?
The implementation has resulted in increased digital check-in adoption, saved thousands of staff hours, and reduced duplicate records.
Is the CLEAR1 technology secure for patient data?
Yes, CLEAR prioritizes security and privacy, with strict measures in place to protect patient information.
What are the future plans for CLEAR1 with Wellstar?
Plans include expanding the use of CLEAR1 across more locations and integrating additional features like online scheduling and MyChart account creation.
Who can benefit from the CLEAR1 system?
Both patients and healthcare staff benefit from the CLEAR1 system, enhancing the experience and operational efficiency simultaneously.
