AI-Powered Virtual Concierge for Hospitals
AvaSure, a leader in acute virtual care, is partnering with Oracle Cloud Infrastructure (OCI) and NVIDIA to bring an advanced virtual concierge to hospitals and health systems. The effort blends NVIDIA’s AI, Oracle’s scalable, secure cloud, and AvaSure’s Intelligent Virtual Care Platform to deliver a more responsive, more connected patient care experience—one designed for real-time help when it’s needed most.
Designed to Lift Patient Care and Ease Hospital Workloads
Hospitals are navigating staffing shortages and increasingly complex patient needs. Thoughtful use of AI can help shoulder that load so bedside teams can spend more time with patients. The virtual concierge enables real-time communication among patients, families, and clinicians and intelligently triages requests so the right person responds quickly. In practice, it serves as a centralized, always-available hub for coordinating patient needs and streamlining how care is delivered across the unit.
Smart, Voice-First Help at the Bedside
Modeled after familiar voice-activated devices, the virtual concierge supports simple voice commands. Nurses can call for assistance without breaking stride and access language translation to remove barriers at the point of care. Patients and their families can easily ask for what they need or connect with clinical staff. The result is a more personal experience that supports timely responses and clearer communication—without adding another task to already busy workflows.
A Partnership Moving Innovation Forward
This collaboration draws visible support from leaders across the organizations. Adam McMullin, CEO of AvaSure, shared, "We're thrilled to combine our expertise in virtual care with Oracle's AI infrastructure and NVIDIA's advanced technologies to reshape how healthcare is delivered. Our mission is to empower care teams, enabling them to provide efficient and effective support to patients."
Focused on Outcomes, Efficiency, and Security
Mahesh Thiagarajan, executive vice president at Oracle, underscored their commitment to better patient care through AI and cloud. With OCI AI infrastructure, AvaSure can streamline workflows while taking advantage of security that’s designed into Oracle systems. From NVIDIA, Brad Genereaux highlighted how AI-powered microservices can elevate both the patient care experience and operational performance across healthcare organizations.
Availability Timeline
Healthcare organizations planning for next steps can expect the virtual concierge to launch in the upcoming year. It’s being built to improve patient care and reduce friction in clinical workflows, giving hospitals a practical, scalable tool for day-to-day operations.
AvaSure will also showcase the virtual concierge at industry events, including their booth at Oracle CloudWorld in the Data & AI Pavilion, with in-depth discussions on how this collaboration could shape care delivery.
About AvaSure
AvaSure is at the forefront of intelligent virtual care, helping clinicians engage with patients while optimizing staffing. The platform weaves together remote and in-person care and is engineered to meet stringent enterprise IT requirements, delivering measurable improvements in outcomes. Recognized by KLAS Research as a leading solution for reducing care costs, AvaSure’s experience spans over 5,000 deployments across more than 1,100 hospitals.
Frequently Asked Questions
What is AvaSure’s virtual concierge, and what problem does it solve?
It’s an AI-powered bedside assistant that improves communication among patients, families, and clinicians and routes requests to the right team members. The goal is better, faster responses and less administrative strain on care teams.
How does it work for caregivers, patients, and families?
Through simple voice commands, nurses can summon help or use language translation without leaving the bedside. Patients and families can request assistance or connect with staff, while the system triages each request in real time to support timely, appropriate responses.
Who’s involved in developing the solution?
AvaSure is collaborating with Oracle Cloud Infrastructure and NVIDIA. The solution brings together AvaSure’s Intelligent Virtual Care Platform, Oracle’s cloud scale and security, and NVIDIA’s AI and microservices.
When will hospitals be able to use it?
The virtual concierge is anticipated to launch in the upcoming year, giving hospitals a new way to enhance patient care and streamline clinical workflows.
What distinguishes AvaSure’s platform in virtual care?
AvaSure combines enterprise-grade standards, AI-driven workflow improvements, and a track record recognized by KLAS Research for reducing care costs. Health systems use it to optimize staffing and realize meaningful ROI across thousands of deployments.
