Malaya Heritage Partners with SAGTEC for Digital Transformation
KUALA LUMPUR — Malaya Heritage Holding Limited, which oversees CNS Food Centre Sdn Bhd, has engaged SAGTEC Global Limited as its exclusive IT consultant. This collaboration aims to embark on an ambitious 24-month digital transformation project focusing on the food and beverage (F&B) sector.
Innovative Technologies for Operational Excellence
The partnership will introduce a range of cutting-edge technologies such as automated central kitchen systems and intelligent outlet management platforms. These innovations are set to significantly enhance operational efficiency, maintain consistent product quality, and improve the overall customer experience across various locations.
Revenue Growth and Technological Integration
This digital initiative is projected to generate around USD 3 million in revenue, emphasizing the substantial commercial and operational benefits that come from embracing technology in Malaysia’s F&B sector. SAGTEC will deliver comprehensive solutions that include system design, software development, and seamless integration across multiple outlets.
About Malaya Heritage Holding Limited
Malaya Heritage Holding Limited serves as the parent company for CNS Food Centre Sdn Bhd, committed to maintaining cultural authenticity while ensuring high-quality service. The group boasts a variety of heritage-inspired F&B brands, focusing on both quality and premium dining experiences.
Elevating Customer Experience
According to Ng Chen Lok, Director of SAGTEC, “Our mission is to future-proof Malaya Heritage’s operations with innovative, reliable, and scalable technology solutions.” The introduction of smart automation and AI-driven platforms aims to enhance operational efficiency while enriching the customer journey.
Sustainable Innovations on the Horizon
With the integration of robotics, automation, and data analytics, the program seeks to optimize workflows and minimize human error, ensuring that customers consistently enjoy high-quality experiences. Looking forward, both SAGTEC and Malaya Heritage plan to delve into sustainable food technology, predictive analytics, and enhanced customer engagement platforms to support long-term growth.
About SAGTEC Global Limited
SAGTEC Global stands as a leader in enterprise-grade POS software and digital systems across Southeast Asia's vibrant retail and service economies. Their mission is to empower businesses by providing scalable and secure technology solutions tailored for the modern era.
Contact Information
SAGTEC Global Limited Contact:
Zainab Fateema binti Mustafa
Head of Public Relations & Corporate Affairs
Telephone +6011-6217 3661
Email: info.pr@sagtec-global.com
Frequently Asked Questions
What is the focus of the partnership between Malaya Heritage and SAGTEC?
The partnership aims to drive technological transformation within Malaya Heritage's F&B operations over a 24-month period.
What technologies are being implemented in the digital transformation?
Innovative technologies such as automated central kitchen systems, intelligent outlet management solutions, and service robotics will be integrated.
How much revenue is expected from this initiative?
The digital transformation is expected to generate approximately USD 3 million in revenue.
Who is leading the technology integration?
SAGTEC Global Limited will provide end-to-end solutions including system design and software development needed for the deployment.
What does Malaya Heritage Holding Limited prioritize in its operation?
The company emphasizes cultural authenticity, high service quality, and premium dining experiences across its heritage-inspired brands.
