Transforming Customer Engagement with AI-Powered Solutions
New capabilities allow organizations to deliver personalized, compliant communications at scale – fueled by AI and trusted data.
Precisely, the global leader in data integrity, has introduced powerful AI-driven features within its EngageOne customer communications portfolio. These enhancements are crafted to redefine customer engagement while modernizing communications for organizations across various sectors.
In a digital world where customer expectations are rapidly evolving, companies are pressed to provide efficient, personalized, and compliant communications. Precisely is stepping up to the plate by infusing its customer engagement solutions with practical and effective AI tools designed to ensure regulatory compliance.
Innovative AI Capabilities for Enhanced Communication
Among the noteworthy advancements are several powerful AI capabilities that significantly enhance customer interactions:
AI Text-to-Speech: Personalized Engagement Through Audio
Organizations can now transform any document or script into natural, engaging voiceovers with the help of over 130 AI-generated voices in more than 30 languages. This feature paves the way for the creation of impactful, personalized videos, perfect for onboarding new customers, explaining complex policy changes, or guiding customers through important communications.
Conversational AI Chatbots: Faster Query Resolution
With advanced natural language processing (NLP) technologies, Precisely’s chatbots understand the intent behind customer inquiries and respond in a friendly, conversational manner. This not only improves resolution rates and enhances customer satisfaction but also alleviates the workload of contact centers.
Smart Escalation to Live Agents: Ensuring Seamless Support
When a chatbot identifies frustration or escalates a high-priority matter, it efficiently transfers the interaction to a live agent while providing important context. This intelligent escalation minimizes resolution times and significantly enhances the customer experience.
Trustworthy AI Solutions Tailored to Customer Needs
Precisely has developed two purpose-built AI solutions aimed at streamlining labor-intensive tasks, enabling teams to allocate their time to more strategic initiatives.
AI-Powered Template Migration: Streamlining Platform Transitions
As enterprises migrate to the Precisely EngageOne portfolio, they will soon reap the benefits of AI-powered template and content migration. This innovative feature intelligently extracts layouts, data fields, and business rules from older systems, transforming them into modern, omnichannel-ready assets, thus greatly reducing migration time and costs.
AI Contextual Search: Instant Content Insights
The future implementation of intelligent search functionality will allow users to effortlessly locate and evaluate communications using natural language prompts. Customers will be able to identify content, analyze readability, compare trends, and glean actionable insights efficiently from their historical content repositories.
“AI is top of mind for our customers, and we're dedicated to delivering measurable impacts,” said Allan Christian, Senior Vice President and General Manager – Engage, at Precisely. “Our leadership in data integrity positions us uniquely to enrich organizations with smarter, AI-powered customer experiences driven by trusted data. Each innovation we introduce is a response to real customer needs, enabling enterprises to modernize their legacy systems, personalize interactions at scale, and remain compliant in intricate regulatory environments.”
About Precisely
As a global leader in data integrity, Precisely ensures your data is accurate, consistent, and contextually relevant. Our portfolio, highlighted by the Precisely Data Integrity Suite, bolsters data integration, enhances data quality, governs data usage, and enriches datasets to empower confident business decisions. Trusted by over 12,000 organizations in more than 100 countries, including 93 of the Fortune 100, Precisely aids businesses in powering their AI, automation, and analytics initiatives.
Frequently Asked Questions
What is the focus of Precisely's latest AI innovations?
Precisely's latest innovations are focused on enhancing customer engagement through AI-driven tools that facilitate personalized and compliant communications.
How does AI Text-to-Speech work?
AI Text-to-Speech allows organizations to convert documents or scripts into engaging voiceovers with natural-sounding voices, significantly improving customer interactions.
What are conversational AI chatbots?
Conversational AI chatbots utilize natural language processing to understand customer inquiries and provide timely, relevant responses, enhancing overall customer satisfaction.
What is smart escalation in customer service?
Smart escalation allows chatbots to seamlessly transfer unresolved or high-priority customer issues to live agents while maintaining crucial interaction details for efficient resolution.
How does AI context search enhance data retrieval?
AI contextual search enables users to easily find and analyze relevant communication content using simple, natural language queries, unlocking valuable insights from historical data.
