Transforming Community Care: California's New Digital Referral Network

United Ways of California Innovates with a New Digital Network

United Ways of California has embarked on an ambitious initiative to develop a new Enhanced Care Digital Referral Network (ECDRN), designed to strengthen collaboration with community-based organizations (CBOs) throughout the state. This initiative aims to better serve over 11 million residents across numerous California counties who depend on various support programs.

Collaboration for Improved Service Delivery

Beginning its rollout with 11 different United Ways, the ECDRN is anticipated to be fully operational by 2025. The primary goal of this digital framework is to enhance the effectiveness of service delivery for mental health support, housing assistance, food security, and other critical needs during times of crisis.

Leveraging the California Health and Human Services Data Framework

A key feature of the ECDRN is its commitment to integrating with the California Health and Human Services (CalHHS) Data Exchange Framework (DxF), which will be obligatory by January 2025 for various state and county agencies. This adoption is expected to streamline information sharing, thus increasing the efficiency of service provision.

Quotes from Leadership

“This digital channel will greatly enhance how services are managed for communities in California,” remarked Pete Manzo, the President and CEO of United Ways of California. He emphasized the organization's long history of improving care management and expressed enthusiasm about employing modern technology to refine service delivery.

Streamlining the Referral Process

The ECDRN's front door will utilize existing 211 information and referral programs, which handle more than one million help requests each year. These programs are crucial during both everyday challenges and emergencies, offering around-the-clock assistance in over 150 languages.

Addressing Data Interoperability Issues

Historically, individuals seeking assistance faced a convoluted process involving multiple organizations, leading to repeated inquiries and long delays. The introduction of the ECDRN aims to remedy these inconveniences by fostering improved collaboration among health systems, nonprofit organizations, and service providers. This unified 'whole person care' approach is essential for ensuring comprehensive assistance that addresses both medical and social factors affecting health.

A Pioneering Technology Framework

Over the past several months, a group of eleven United Ways has been working diligently to devise a technology framework aligned with the CalHHS DxF guidelines. The robust architecture of the ECDRN includes advanced technology solutions from industry leaders such as Salesforce and Amazon Web Services (AWS), enhancing referral accuracy and efficiency.

Participating United Ways in the Initiative

Key players participating in this transformative initiative include:

• Inland Southern California United Way
• Kings United Way
• Orange County United Way
• United Way Bay Area
• United Way California Capital Region
• United Way Fresno and Madera Counties
• United Way of Merced County
• United Way Monterey County
• United Way of Northern California
• United Way of Santa Cruz County
• United Way of the Wine Country

Improving Client Outcomes

“With our recent launch of the Orange County Enhanced Care Referral Network, we've onboarded over 100 CBOs to better serve our diverse client base,” shared Susan B. Parks, President and CEO of Orange County United Way. By consolidating resources and expertise, she believes the ECDRN can significantly enhance client experiences while simultaneously reducing operational costs.

Supporting the Initiative

Interested parties can support the new Enhanced Care Digital Referral Network by visiting the United Ways of California website to learn more about its impactful initiatives.

ABOUT UNITED WAYS OF CALIFORNIA

United Ways of California mobilizes resources to uplift low-income individuals and families through enhanced health, education, and financial outcomes. Collaborating with local United Ways, they strive for equitable opportunities that empower all Californians to thrive.

Frequently Asked Questions

What is the Enhanced Care Digital Referral Network (ECDRN)?

The ECDRN is a digital framework aimed at improving coordination between community-based organizations to streamline service delivery for Californians in need.

When will the ECDRN be fully operational?

The ECDRN is expected to be fully implemented by 2025, with an initial rollout involving 11 United Ways.

How does the ECDRN benefit Californians?

It enhances service delivery by reducing wait times, improving data sharing among agencies, and facilitating easier access to necessary resources for individuals.

What technology underpins the ECDRN?

The ECDRN utilizes modern digital solutions from Salesforce and Amazon Web Services (AWS) along with other software vendors to ensure efficient and accurate service referrals.

How can I get involved or support the ECDRN?

Individuals can support this initiative by visiting the United Ways of California's website to contribute to its projects and mission.

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