transcosmos Dominates CCAM Awards Night
Sometimes, it's like flipping a coin and watching it land heads thrice—consistency, skill, a touch of guts. That's transcosmos at the CCAM Industry Excellence Awards 2026 in Malaysia, snagging a gold, a silver, and a bronze in one swoop. They didn't just show up; they delivered a masterclass in customer service excellence, people development, and high-quality customer experiences.
Winning Gold in Customer Service
Leading the charge, transcosmos clinched the Gold for Best Outsourced Inbound Contact Centre: Below 100 Seats. They were judged on a cocktail of metrics—call-handling frameworks, HR practices, tech and channel innovation, and workforce efficiency. The judges seemed impressed by how they juggle service quality while keeping customer satisfaction and productivity on a steady incline.
"Operational performance isn’t just a buzzword here—it's how they roll."
Personal Triumphs Behind the Corporate Curtain
Beyond the corporate accolades, it’s the folks on the ground who make it happen. Norfatihah Amanda Abdullah, the ace behind customer training, snagged Silver for Best Contact Centre Support Professional. This isn’t just about checking boxes—her work boosts onboarding and enhances service quality. Her knack for developing employee capabilities wasn't lost on anyone.
Overseeing operations is Chew Kim Teng, who earned a Bronze for Best Head of Contact Centre by hitting those sweet KPIs, nurturing development, and fostering team spirit. Keeping a ship this size on course ain't easy, and he's done it with flair.
Commitment to Sustainable Growth
It’s refreshing to see these recognitions doing more than just heading for the trophy shelf. They fuel transcosmos’s drive for greater heights in innovation and execution. With footprints across ASEAN—Malaysia, Vietnam, the Philippines, Thailand, Indonesia, and Singapore—they tailor services to regional nuances, showing they grasp local cultures and customer needs.
Expanding Footprints Across ASEAN
Trotting across ASEAN, transcosmos isn't just spreading its seeds—they’re nurturing a garden. Operating two centers in Malaysia with around 1,300 seats and 1,100 employees, they’re blending a deep understanding of the unique market traits with a hunger for expansion.
The market’s a fickle beast, but transcosmos seems poised to continue its ascent. Their eyes are set on leveraging their global expertise to further cement their presence in the region. You can't help but think they've got something going here—and maybe that's worth keeping an eye on.
The Bigger Picture and Bigger Plans
Ultimately, it's another feather in the cap for transcosmos, celebrating 60 years of weaving people and technology into operational excellence. From their roots in Japan to their budding operations worldwide, their principle’s been unwavering: address clients' challenges from the drawing board to real-world execution. If this trifecta of wins at the CCAM is any indication, expect more headlines from transcosmos as they continue to evolve and expand.
It’s not just an awards night—it’s a roadmap, a statement of intent, and a promise that they’re in it for the long haul.
