transcosmos Achieves Certification Against Customer Harassment
Enhancing consumer communication and workplace safety
KOBE, Japan — transcosmos is excited to announce that it has achieved a significant milestone by being certified as a business that promotes measures against customer harassment at contact centers. This noteworthy initiative was introduced by the Contact Center Association of Japan, which aims to create a safer environment for both employees and customers.
The Certification Journey
As the first program of its kind in Japan's call center sector, this certification demonstrates that businesses are taking proactive steps to protect their workers from harassment by customers. To earn this certification from the CCAJ, member companies must adhere to a series of nine essential requirements. These include appointing a dedicated individual to address harassment issues, openly publishing a fundamental policy, and establishing a support center to assist employees.
Support and Resources for Certified Businesses
Once certified, businesses are granted a certification mark and are featured on the CCAJ's official website. Additionally, they receive ongoing support from CCAJ regarding customer harassment concerns. The association also conducts study sessions and shares survey results to further educate and assist certified businesses in their efforts.
Addressing an Increasing Issue
Customer harassment, specifically aggressive behavior or unreasonable demands directed at front-line employees, has emerged as a pressing social issue, particularly in the call center industry. As a leader in this field, transcosmos is committed to tackling this challenge and is actively helping clients implement measures to combat customer harassment.
Innovative Solutions Empowered by AI
In July 2024, transcosmos launched new services aimed at addressing and mitigating consumer harassment. The company's all-encompassing solutions, enhanced by generative AI technologies, are designed to foster better interactions between businesses and consumers while reinforcing a safe working environment for employees.
Commitment to Continuous Improvement
transcosmos remains dedicated to improving business-to-consumer communication and enhancing the overall customer experience, all while ensuring that employees work in a secure and supportive atmosphere.
*transcosmos is a trademark of transcosmos inc. in Japan and other countries. Other company names and product names mentioned are trademarks of their respective owners.
About transcosmos inc.
transcosmos began its operations in 1966, combining exceptional personnel with advanced technology to boost client competitiveness. With a strong focus on both sales growth and cost efficiency, transcosmos operates 184 bases across 36 countries or regions, primarily emphasizing its presence in Asia. The company has also expanded its services to address the rising demand in the global e-commerce market, providing comprehensive One-Stop Global E-Commerce Solutions to deliver clients' outstanding products and services to consumers worldwide.
Driven by the vision to be a 'Global Digital Transformation Partner,' transcosmos aims to support clients' transformation journeys using digital technologies, in tune with the evolving market landscape. For more information, please visit their website.
Frequently Asked Questions
What is the significance of the new certification by transcosmos?
This certification highlights transcosmos's commitment to promoting safe workplace practices and addressing customer harassment in call centers.
What measures must companies take to achieve this certification?
Companies must meet specific requirements, including appointing a responsible individual for harassment issues and publishing a clear policy on the matter.
How does transcosmos help combat customer harassment?
transcosmos provides comprehensive solutions, leveraging AI technology to improve interactions and support for both customers and employees.
What additional resources does CCAJ offer certified companies?
CCAJ provides ongoing support, conducting study sessions and sharing research findings to help certified companies address customer harassment.
When was the certification program established?
The certification program was launched on October 1, 2025, by the Contact Center Association of Japan.
