Toma's Innovations Enhance Communication and Service Efficiency
AI agents with dealer-specific safeguards are now paired with a unified Inbox to resolve customer requests faster while keeping staff well-informed.
SAN FRANCISCO — Toma, a trailblazer in AI agent technology for automotive dealerships, recently introduced robust Safeguards integrated into its Service Agent product alongside a new feature called Inbox. This unified hub for calls, texts, and follow-ups marks a significant advancement in improving communication efficiency within dealerships. With operations that began in 2024, Toma's AI agents have remarkably automated over one million dealership calls, contributing to an average of $30,000 in additional service revenue each month.
With the rise of AI in the automotive sector, many dealerships express concerns regarding trust and control in the technology. Toma addresses this with dealer-specific Safeguards incorporated into their Service Agent:
Key Features of Toma's Safeguards
- Transfer Triggers: Detects frustration or key phrases to route calls automatically to the right person.
- Follow-up Alerts: Identifies conversations that require human attention, ensuring faster resolutions.
- Transfer Clawback: Effectively reclaims unanswered calls, making sure no customer is left unattended.
"Toma creates AI agents specifically designed for each dealership, allowing them to trust the AI as it safeguards revenue, customer retention, and overall reputation," said Monik Pamecha, Co–Founder and CEO of Toma. "By merging safeguarded autonomy with transparent operational control, we empower teams to answer every call and address requests quickly without compromising on customer experience."
When human interaction is necessary, Toma introduces Inbox: a streamlined request queue designed to eliminate missed follow-ups and accelerate response times.
Inbox centralizes all communications—calls, texts, and follow-ups—into a single request queue that organizes information by urgency, status, and ownership. Teams can view full conversation histories containing recordings, transcripts, messages, and internal notes. The system allows users to send and receive text messages directly, with AI facilitating routine responses while more complex or sensitive matters are handed over to human agents right away. This innovation reduces missed follow-ups, expedites triage, and clarifies ownership in the service lane.
One satisfied user, Chris Murphy, General Manager of Volkswagen of Oakland, noted: "Inbox gives my team a clear view of urgent matters requiring attention. AI takes care of the routine inquiries, and when a customer needs human assistance, we're ready to respond immediately with comprehensive information. We are experiencing fewer missed follow-ups, closing inquiries more swiftly, and devoting more time helping customers in-store instead of being tied to desks."
For individuals seeking more details on Toma and their innovative solutions, visit https://www.toma.com.
About Toma
Toma develops AI agents designed to protect dealership revenue, retain customers, and enhance their reputation by automating communications and workflows with safeguards that prioritize customer satisfaction. Since its inception in 2024, Toma has empowered dealerships to manage over one million calls and save countless hours of staff time every week, ultimately recovering millions in revenue. Founded by experts from Scale AI, Uber, Lyft, and Amazon, along with automotive veterans from various industry sectors, Toma is backed by leading venture capital firms and industry influencers including Andreessen Horowitz and Y Combinator. Toma is dedicated to reshaping dealership operations and customer engagement in the AI era. Learn more at toma.com.
Media Contact:
Laurie Halter
Charisma! Communications
503-816-2474
SOURCE Toma
Frequently Asked Questions
What is the main feature of Toma's new Inbox?
The Inbox feature centralizes calls, texts, and follow-ups into a unified request queue to enhance communication efficiency.
How does Toma ensure trust with their AI agents?
Toma incorporates dealer-specific Safeguards into their AI agents, allowing dealerships to maintain operational control and protect their interests.
What impact has Toma's AI technology had on dealerships?
Since launching, Toma's AI has automated over one million calls and generated significant additional revenue for dealerships each month.
Who founded Toma?
Toma was founded by engineers from prominent tech companies like Scale AI, Uber, Lyft, and Amazon, along with experienced automotive industry professionals.
What industries benefit from Toma's solutions?
Toma's AI agents primarily serve the automotive dealership industry but can be adapted to other sectors that require enhanced communication and customer engagement.
