Tempur-Pedic Sets New Standards in Mattress Satisfaction
#1 in Customer Satisfaction for both Mattresses Purchased In-Store and Online for 2024*
Tempur Sealy International, Inc. (NYSE: TPX), a leader in the mattress and bedding industry, proudly announces that its flagship brand, Tempur-Pedic®, has been recognized as the #1 in Customer Satisfaction for Mattresses Purchased In-Store in the latest J.D. Power 2024 U.S. Mattress Satisfaction Study. This accolade marks an impressive milestone, being the fifth time within six years that Tempur-Pedic has achieved this honor. Furthermore, for the fourth consecutive year, the brand also earned the title of #1 in Customer Satisfaction for online mattress purchases. These achievements underscore Tempur-Pedic’s status as the most awarded mattress brand in the study's history.
Customer-Centric Innovations Drive Success
Scott Thompson, Chairman and CEO of Tempur Sealy, expressed gratitude for this recognition, stating, "We are honored to be named the most awarded brand in the history of the J.D. Power U.S. Mattresses Satisfaction Study. This recognition speaks volumes about our innovative and high-quality sleep solutions that prioritizes comfort and undisturbed sleep. My heartfelt thanks go out to our dedicated employees and partners who make this possible through their commitment and contributions."
Leading the Way in Mattress Technology
Having pioneered the world’s first body-responsive mattresses over three decades ago, Tempur-Pedic has continued to innovate by introducing products like the Tempur-Breeze® mattresses, designed specifically for those who sleep hot. The company also offers a comprehensive range of adjustable bases, pillows, and accessories that enhance ergonomic support and comfort. Recognizing the profound impact that quality sleep can have on health and wellness, Tempur-Pedic provides advanced solutions such as the Tempur-Ergo® Smart Bases, powered by Sleeptracker-AI®, helping users to fall asleep more efficiently and reduce disruptions like snoring.
The Journey to Excellence
This accolade is further validated as Tempur-Pedic has been awarded more honors than any other brand across the J.D. Power U.S. Mattress Satisfaction Studies from 2017 to 2024. Tempur-Pedic received the top scores in both in-store and online purchase experiences, highlighting its commitment to outstanding customer service and satisfaction.
A Commitment to Sustainability
Tempur Sealy is not only committed to customer satisfaction but also to global responsibility. The company has pledged to achieve carbon neutrality across its operations by 2040. This commitment mirrors its dedication to environmental sustainability and community welfare, ensuring that the brand continues to be a responsible market leader.
About Tempur Sealy International
Tempur Sealy International is dedicated to enhancing sleep quality worldwide. As a leading designer, manufacturer, distributor, and retailer of bedding products, the company recognizes that a good night’s sleep is vital for overall health. With over a century of experience and innovative technology, Tempur Sealy serves consumers in over 100 countries, delivering award-winning products recognized for their quality and effectiveness.
The company’s prestigious portfolio includes well-known brands such as Tempur-Pedic®, Sealy®, and Stearns & Foster®, along with various private label offerings. With a powerful omni-channel retail strategy, Tempur Sealy aims to meet customer demand effectively, offering a range of purchasing options through third-party retailers, over 750 company-owned stores, and online platforms, making quality sleep accessible to everyone.
Public Relations Contact
Erin Grant
Tempur Sealy International, Inc.
800-805-3635
Contact for PR
Investor Relations Contact
Aubrey Moore
Tempur Sealy International, Inc.
800-805-3635
Contact for IR
Frequently Asked Questions
What recognition did Tempur-Pedic receive in 2024?
Tempur-Pedic was named #1 in Customer Satisfaction for both in-store and online mattress purchases in the J.D. Power 2024 U.S. Mattress Satisfaction Study.
How many times has Tempur-Pedic received the J.D. Power award?
Tempur-Pedic has won the award five times in six years, establishing itself as the most awarded brand in this category.
What innovations does Tempur-Pedic offer?
The brand has introduced body-responsive mattresses, Tempur-Breeze® mattresses for hot sleepers, and Tempur-Ergo® Smart Bases powered by Sleeptracker-AI®.
What is Tempur Sealy’s commitment to sustainability?
Tempur Sealy aims to achieve carbon neutrality in its global operations by 2040 as part of its sustainability initiatives.
What brands are under Tempur Sealy International?
The company’s portfolio includes Tempur-Pedic®, Sealy®, and Stearns & Foster®, among others, offering high-quality bedding solutions.