Teleperformance Wins Prestigious Award for Remote Agents
Teleperformance, a leading name in digital business services, has proudly been awarded the esteemed title of Best Remote Agent Program across various regions, including Europe, the Middle East, and Africa. This honor was granted by ContactCenterWorld, the largest global association for contact centers. Notably, this marks the third consecutive year that Teleperformance has received this recognition, showcasing their unwavering commitment to excellence in remote customer service.
Honoring Exceptional Digital Customer Experience
The company earned top accolades for its innovative Cloud Campus remote work program. This distinctive initiative empowers Teleperformance to provide flexible, agile, and empathetic service to clients, effectively addressing diverse customer needs on a global scale. Through the Cloud Campus program, Teleperformance has introduced smartshoring service options, ensuring a mix of virtual, domestic, and international staffing solutions. This approach enables them to adeptly meet a wide range of language requirements.
Dedication to Customer Care Excellence
Teleperformance's commitment to delivering high-quality customer care is evident in its comprehensive smartshoring delivery model. Every facet of this model is meticulously designed to enhance secure customer interactions, even in a remote environment. The company has developed extensive recruitment, training, and ongoing support for customer service professionals, all linked through their centralized Cloud Campus Hubs, which ensures a seamless experience for both customers and agents.
Celebrating Leadership and Achievements in the Industry
This recent award is just one of many accolades that Teleperformance has earned, underscoring its leadership in the customer service sector. Earlier this year, the company was honored as a General Motors 2023 Supplier of the Year for its outstanding contributions that have significantly aided GM's ongoing transformation. Additionally, Teleperformance has received multiple awards for exceptional customer service, including nine recognitions from the European Contact Center & Customer Service Awards (ECCCAs), which is the leading awards program in Europe’s customer contact industry.
About Teleperformance
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP) is recognized as a global leader in the digital business services sector, striving to blend advanced technologies with the essential quality of human empathy. This combination allows them to enhance customer care experiences that are quicker, simpler, and more secure for prominent brands worldwide. Their dynamic portfolio, powered by AI, includes a range of services from front office customer support to complex back-office operations, with a strong focus on consultancy and transformative digital services.
Global Impact and Social Responsibility
Teleperformance's multilingual experts, located in nearly 100 countries, exemplify the company’s commitment to social responsibility. Their extensive local presence enables them to effectively support communities, clients, and the planet. In the last reporting year, Teleperformance achieved a significant consolidated revenue of €8,345 million (approximately US$9 billion) and a net profit of €602 million, highlighting the firm’s strong market position.
Inclusion in Notable Indices
Teleperformance’s shares are actively traded on the Euronext Paris market and are included in several key indices, such as the CAC 40, STOXX 600, S&P Europe 350, and MSCI Global Standard. Furthermore, the company is recognized for its corporate social responsibility efforts, having been part of the CAC 40 ESG index since September 2022, and participating in various other sustainability indices.
Frequently Asked Questions
What award did Teleperformance recently receive?
Teleperformance was awarded the Best Remote Agent Program by ContactCenterWorld for three consecutive years.
What is the Cloud Campus program?
The Cloud Campus program is Teleperformance's remote work initiative that enhances flexible customer service delivery through smartshoring.
How does Teleperformance ensure high-quality customer service?
Teleperformance uses a comprehensive smartshoring delivery model, focusing on recruitment, training, and support for their customer service professionals.
Which notable recognitions has Teleperformance achieved?
Teleperformance was named General Motors 2023 Supplier of the Year and received nine awards from the European Contact Center & Customer Service Awards.
What financial performance did Teleperformance report?
In 2023, Teleperformance reported consolidated revenue of €8,345 million and a net profit of €602 million.
