Teleperformance Celebrated as a Leading Workplace for 2024
Global digital business services leader Teleperformance (TP) has earned a prestigious spot as one of the top 10 World's Best Workplaces for 2024 according to Fortune and Great Place To Work. This remarkable accomplishment marks the fourth consecutive year that TP has been recognized as a standout employer, ranking 7th among the world's best companies.
Criteria for Selection in the Top Workplaces List
In order to qualify for the esteemed list, organizations must demonstrate their prowess as outstanding employers by receiving recognition on at least five Best Workplaces lists worldwide. Considered regions include Asia, Europe, Latin America, North America, and Africa during 2023 and early 2024. This rigorous evaluation reflects TP's consistent commitment to creating exceptional work environments across the globe.
Employee Feedback Drives Rankings
The ranking is deeply rooted in the feedback provided by TP employees through confidential surveys conducted globally. These survey responses measure various factors including workplace culture, employee support, and the company’s ability to foster environments that positively influence both individuals and communities. The survey results showcase TP's dedication to understanding and addressing the unique needs of its workforce.
Empowering Employees Through Trust and Growth
Thomas Mackenbrock, Deputy Chief Executive Officer of TP, emphasizes that the organization’s commitment to hiring and training for emotional intelligence has significantly contributed to its success. He shared, "Our people are at the heart of the outstanding experiences that we deliver at TP. We are encouraged and humbled by this feedback from employees who rated us highly as a top employer." This approach helps employees realize their full potential through a culture of sharing, listening, and innovating, all grounded in trust.
A Diverse and Global Workforce
TP employs nearly 500,000 experts across 170 countries, offering personalized and empathetic customer service. The company's flexible working arrangements allow around 40% of its workforce to operate remotely, ensuring that employees remain engaged and connected to TP’s core mission, particularly through initiatives such as the unique Cloud Campus.
Commitment to Social Responsibility and Impact
In addition to its exemplary workplace culture, TP is recognized for its social responsibility initiatives, actively engaging with communities and supporting various causes. Michael C. Bush, CEO of Great Place To Work, reflected on the significant role global companies play in shaping a better world, stating, "These employers have an incredible impact on our world. We recognize these companies for their dedication to creating better workplaces for every employee and, by extension, making the world a better place for all of us."
This accolade adds to a growing list of achievements for Teleperformance, further solidifying its reputation as a leader in employee satisfaction. Earlier this year, the company also received Great Place to Work® certifications in 69 countries, showcasing its consistent commitment to fostering employee loyalty and satisfaction.
Continuous Recognition for Employee Engagement
Among the accolades received, TP has been recognized repeatedly in the top 10 Best Workplaces not only in Asia and Europe but also in significant regions like Latin America. Furthermore, it featured in the 100 Best Companies to Work For® in the U.S., reinforcing its position as an employer of choice.
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807) is a global leader in digital business services that aims to integrate advanced technology with human empathy to enhance customer interactions. The company offers a comprehensive portfolio of AI-powered services ranging from customer care to high-value digital transformation solutions. With a presence in nearly 100 countries, Teleperformance focuses on delivering value not just for its clients but also within the communities it serves.
For more information on Teleperformance and its global operations, visit the official website at www.teleperformance.com.
Frequently Asked Questions
What recognition has Teleperformance received for its workplace culture?
Teleperformance has been recognized as one of the top 10 World's Best Workplaces in 2024, marking the fourth consecutive year it has received this honor.
How does Teleperformance ensure employee satisfaction?
Through comprehensive surveys that provide confidential feedback from employees, TP assesses its workplace initiatives, ensuring tailored support and enhancing overall satisfaction.
What attributes of Teleperformance contribute to its great workplace recognition?
Key elements include its commitment to emotional intelligence in hiring, fostering growth through innovative practices, and maintaining a diverse and global workforce.
How many employees work remotely at Teleperformance?
Approximately 40% of Teleperformance employees have the flexibility to work remotely while maintaining connectivity to the company's mission.
What is the core mission of Teleperformance?
The core mission of Teleperformance is to blend advanced technology with human touch to deliver superior customer care and exceptional service experiences worldwide.
