Tech Mahindra Partners with ServiceNow for Innovative Solutions
Tech Mahindra and ServiceNow Collaboration
Tech Mahindra (NSE: TECHM), a top player in technology consulting and digital solutions, is taking significant steps to enter the era of GenAI. By integrating with ServiceNow, Tech Mahindra is launching a unified enterprise service management solution dubbed 'One E2E Platform'. This innovative platform is designed to empower businesses to improve operational efficiency and maintain a competitive edge in the market.
GenAI-Powered Enterprise Solutions
The partnership aims to merge Tech Mahindra's extensive expertise with the capabilities of the ServiceNow platform. The focus will be on creating joint go-to-market strategies that accelerate the digital transformation journey for firms globally. The One E2E Platform is set to enhance operational efficiency through offerings like Tech Mahindra's netOps.now, which serves as an AI accelerator accessible via the ServiceNow Store. Businesses can expect advanced analytics, automation, and GenAI capabilities to drive their network operations' optimization.
Addressing Digital Transformation Challenges
According to Atul Soneja, the Chief Operating Officer of Tech Mahindra, organizations are facing various hurdles in their digital transformation efforts, including keeping pace with technological advancements while managing costs. The integration of GenAI into their service platform aims to address these problems and significantly enhance customer experiences.
Boosting ServiceNow Certification
An essential goal of this alliance is to double Tech Mahindra's ServiceNow certifications within a year through a dedicated ServiceNow Enterprise Learning Agreement. This initiative allows their workforce to receive free trainings and certifications, ensuring they stay prepared for future challenges.
Transformations for the Digital-First World
Erica Volini, Senior Vice President of Global Partnerships and Channels at ServiceNow, emphasized the excitement around this partnership, stating its importance in driving business transformations suitable for today's digital-first environment. By leveraging Tech Mahindra's strong foothold in the telecom sector and its diverse industry expertise, the partnership is tailored to deliver enhanced solutions to enterprises.
Success Stories in Action
A compelling example of this collaboration's effectiveness is seen in Ahlstrom, a leader in fiber-based materials manufacturing. Ahlstrom has successfully utilized Tech Mahindra's solutions to find data-driven insights, streamline workflows, and bolster service delivery. Tuna Özcer, the Service Manager for End User Care at Ahlstrom OYJ, praised Tech Mahindra's ServiceNow knowledge, which has been vital in overcoming IT obstacles and optimizing their service delivery.
Strengthening Global Offerings
As a dedicated member of the ServiceNow Partner Program, Tech Mahindra is committed to advancing digital workflows that elevate customer experience levels. Through collaborative investments, the two organizations aim to enhance domain knowledge and engineering skills, which will empower businesses worldwide and foster sustainability in a rapidly advancing digital landscape.
Frequently Asked Questions
What is the purpose of the Tech Mahindra and ServiceNow partnership?
The partnership aims to integrate GenAI capabilities into enterprise service management, enhancing operational efficiency and competitiveness.
How will Tech Mahindra increase its ServiceNow certifications?
Through a ServiceNow Enterprise Learning Agreement, Tech Mahindra plans to double its certifications in a year by offering free training to its workforce.
What benefits can businesses expect from the One E2E Platform?
The One E2E Platform will integrate advanced analytics, automation, and GenAI to optimize network operations, leading to improved business outcomes.
Who are some of the key figures in this collaboration?
Noteworthy individuals include Atul Soneja, the COO of Tech Mahindra, and Erica Volini, SVP Global Partnerships and Channels at ServiceNow.
What success has Ahlstrom experienced with Tech Mahindra's solutions?
Ahlstrom has effectively used Tech Mahindra's ServiceNow offerings for data insights, optimizing workflows, and enhancing service delivery processes.
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