Tech Mahindra Partners with ServiceNow in Broadband Solutions
Tech Mahindra (NSE: TECHM), a trusted global provider of technology consulting and digital solutions, has formed a strategic partnership with ServiceNow. This collaboration aims to deliver next-generation broadband solutions specifically designed for Communication Service Providers (CSPs). The partnership encompasses a detailed vertical solutions stack that addresses all facets of a CSP's journey, from planning and building networks to managing operations, enhancing customer experience, and monetizing services.
Leveraging Advanced Technology for Enhanced Operations
This partnership harnesses the power of Tech Mahindra's netOps.now platform, an end-to-end solution built upon ServiceNow's Technology, Media, and Telecommunications (TMT) product suites. The integration aims to unify various aspects of customer care, operations, order management, and partner ecosystems for CSPs. This innovative solution also features AI-driven analytics, Network-as-a-Service (NaaS), Cloud-native Open-Source Software (OSS) systems, and intelligent automation. These technologies are designed to help CSPs streamline their operations and capitalize on the expanding 'Everything-as-a-Service' market opportunity.
Enabling CSPs to Prosper in a Competitive Environment
Through the new solution, CSPs can enhance their operational efficiencies by as much as 50%, ensuring faster time-to-market and scalable broadband implementations. Atul Soneja, the Chief Operating Officer of Tech Mahindra, emphasized, "The telecommunications industry is continually pressured to modernize outdated systems and enhance operational agility. Our alliance with ServiceNow is aimed at tackling these challenges and empowering broadband providers to enhance connectivity, promote digital inclusion, and generate value for communities globally. By offering an industry-leading zero-touch operations platform, we aim to help customers overcome connectivity challenges across various markets, whether rural, suburban, or urban."
Significant Milestones in Broadband Transformation
The partnership reflects Tech Mahindra's commitment to expanding its presence in the global broadband sector, aiding in the enhancement of digital infrastructure, and enabling CSPs to scale efficiently. Erica Volini, Executive Vice President at ServiceNow, stated, "Effective partnerships emerge when organizations leverage their unique capabilities and maintain clarity on the challenges they are addressing. The synergies of Tech Mahindra's solutions and ServiceNow’s expertise will empower our clients to deliver seamless experiences in today's digital age. I am excited about the innovations we will create together to assist organizations in thriving in this digital business landscape."
Real-World Implementation Success
Recently, Tech Mahindra and ServiceNow showcased the effectiveness of their solutions in a successful implementation for a leading Fiber Company in Germany. This implementation utilized the comprehensive ServiceNow TMT suite to refine the customer's assurance experience, automate various fulfillment processes, and facilitate thorough end-to-end tracking of fiber installations. By deploying this platform, Tech Mahindra achieved remarkable operational results, notably a 20% reduction in fiber rollout timelines and substantial decreases in order failures. Integrating 22 outdated systems into a singular, cohesive platform led to streamlined execution, enhanced productivity, and expedited service delivery.
Driving the Future of Broadband Connectivity
In a world where broadband demand is on an upward trajectory, this partnership positions Tech Mahindra and ServiceNow as leaders in advancing digital inclusion and ensuring seamless connectivity. The next-generation broadband solutions they are offering promise to be transformative, unlocking new opportunities and promoting sustainable development in the global broadband market.
Frequently Asked Questions
What is the purpose of the Tech Mahindra and ServiceNow partnership?
The partnership aims to develop advanced broadband solutions specifically tailored for Communication Service Providers, enhancing their operational efficiency and customer experience.
How does the netOps.now platform improve CSP operations?
The netOps.now platform integrates various operational processes, providing AI-driven analytics and automation to streamline workflows and reduce overall operational complexities.
What benefits can CSPs expect from implementing this solution?
CSPs can achieve up to 50% improved operational efficiencies, faster time-to-market, and a more effective response to broadband demand.
What recent success has Tech Mahindra achieved with its solutions?
Tech Mahindra recently implemented a solution for a Fiber Company in Germany, resulting in a 20% reduction in fiber rollout time and improved service delivery metrics.
How is this partnership expected to impact the broadband market?
The partnership is set to drive digital inclusion and create new growth opportunities within the rapidly expanding global broadband market.
