Stamford WPCA Elevates Customer Experience with KUBRA EZ-PAY

KUBRA EZ-PAY: An Innovative Payment Solution

KUBRA has announced that the City of Stamford Water Pollution Control Authority (WPCA) has adopted the latest KUBRA EZ-PAY, setting a benchmark for efficient payment options. The EZ-PAY system emphasizes enhanced speed, convenience, and security, making transactions smoother for users. This significant upgrade reflects the City of Stamford WPCA’s ongoing commitment to innovation and high-quality service.

Acknowledgment of Excellence

The Stamford WPCA proudly received the "Electrifying Delivery Award" at KUBRA’s annual conference, iConnect. This recognition honors clients who excel in delivering outstanding customer experiences. Stamford WPCA earned this accolade for successfully implementing the new KUBRA EZ-PAY.

Enhanced User Experience

With the introduction of EZ-PAY, Stamford WPCA's users can look forward to a streamlined interface that allows for quicker transactions and improved payment management. The system offers ample self-service options, enabling users to manage their payments effortlessly, including scheduling, cancellations, and access to transaction history.

Commitment to Quality Service

Vernessa DeCausey, the Finance Manager at Stamford WPCA, stated, "The KUBRA EZ-PAY payment system provides our customers with a seamless way to make payments. It offers ease of use, robust security, and an intuitive experience. Customers can save their payment details and receive email notifications, enhancing their convenience and engagement with our services."

Safety and Security Measures

KUBRA places a high priority on customer data protection, ensuring compliance with the latest PCI standards. Utilizing advanced technologies such as tokenization and encryption, users can trust that their financial transactions are secure when using the Stamford WPCA services.

Innovative Architecture for Reliability

The flexible microservices architecture of the new EZ-PAY system allows the City of Stamford WPCA to quickly integrate new features and maintain service reliability, even during peak transaction times. This adaptability is essential for providing consistent service to users.

Partnership Highlights

Tony Di Iorio, COO of KUBRA, praised the collaboration with Stamford WPCA, emphasizing the shared commitment to forward-thinking solutions. He mentioned, "Our collaboration with Stamford WPCA underscores KUBRA’s dedication to delivering advanced technology that enhances payment speed, simplicity, and security." This partnership is a testament to the mutual goal of enhancing customer experiences in payment management.

About KUBRA

KUBRA specializes in customer experience management solutions, serving major utility, governmental, and insurance providers in North America. Their service range includes billing, payments, mapping, mobile applications, proactive communication, and artificial intelligence. KUBRA’s extensive reach includes over 2 billion customer interactions each year, impacting more than 40% of households in the U.S. and Canada. KUBRA operates as a subsidiary of the Hearst Corporation.

About Stamford City

As Connecticut’s second-largest city, Stamford boasts a population exceeding 135,400. The city is home to a remarkable number of corporate headquarters, including several Fortune 500 and Fortune 1000 companies. This corporate density creates an environment rich in opportunities and diversity, alongside a growing tech startup scene and strong healthcare resources. Stamford offers a vibrant community with quality educational institutions and housing options for all demographics.

Frequently Asked Questions

What is KUBRA EZ-PAY?

KUBRA EZ-PAY is an advanced payment solution that offers speed, convenience, and security for users seeking to manage their payments easily.

Why was Stamford WPCA awarded the Electrifying Delivery Award?

Stamford WPCA received this award for their exemplary implementation of the KUBRA EZ-PAY system, enhancing customer experience significantly.

What features does KUBRA EZ-PAY offer?

EZ-PAY includes features like transaction history access, the ability to schedule or cancel payments, and a user-friendly interface for easier management.

How does KUBRA ensure payment security?

KUBRA utilizes advanced encryption and tokenization techniques to safeguard user data and ensure compliant transactions.

How can I learn more about Stamford WPCA?

You can explore more information about Stamford WPCA and their services by visiting their official website or contacting them directly.

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