Award-Winning Workplace Practices Boost Morale and Business
Right off the bat, SPS North America is making waves with its recent accolade as one of North America's Top 100 Inspiring Workplaces for 2026. There's a good reason for the buzz. This recognition by the Inspiring Workplaces Group isn't some hollow pat on the back. It's a testament to SPS's intentional strides in reimagining the workplace experience, focusing on trust, purpose, inclusion, and employee satisfaction among nearly 3,000 employees across the continent.
The Numbers Behind the Accolades
Numbers don't lie, and they certainly bolster the case for SPS's strategy. Over the past year, employee satisfaction rose by seven points—a strong indicator of engagement and effectiveness of their internal programs. Participation in their annual employee survey hit a whopping 89%, screaming engagement, and trust from the rooftops.
Furthermore, SPS reported that they completed over 209,000 learning enrollments—translating to more than 100,000 professional development hours. It's clear as daylight that when you invest in your team's growth, they invest right back in the company.
Client Success Driven by Employee Experience
Make no mistake: SPS's wins aren't limited to the workplace. With a staggering 95% client retention rate, a Net Promoter Score (NPS) of 79, and 91% customer satisfaction for service delivery, they're proving that a committed and well-supported workforce translates to tangible business success. Valerie Mahoney, SPS's CHRO in North America, succinctly puts it, "Exceptional employee experiences drive exceptional client experiences." She's not just whistling Dixie here; the numbers back her up.
Comprehensive Strategies: More Than Just Hype
Sifting through the layers of recognition, SPS's approach is defined by a cohesive strategy encompassing engagement, leadership development, wellbeing, and more. The company's scalable culture flourishes despite the challenges of their widespread geographical footprint—480 locations across 120 cities.
"When businesses put People First and build cultures based on trust, inclusion, and belonging, they create the resilience and agility needed to succeed in a rapidly evolving world of work," said Matt Manners, the founder of the Inspiring Workplaces Group.
His words aren't just a pleasant thought; they're the kind of truth that demands a nod of agreement.
SPS's Continuous Pursuit of Excellence
The awards keep piling up for SPS. They snagged a Gold Stevie® Award for Most Innovative Company of the Year, inclusion in IAOP's Global Outsourcing 100 for the 13th year running, and a Gold Globee® Award for Best Corporate Training Program. These aren't just trophies; they're chapters in the ongoing story of a firm that has its eyes locked on the future while keeping both feet firmly planted in a culture of innovation.
- Employee engagement keeps soaring.
- Leadership development shines with purpose.
- Continuous learning remains at the core.
- Client satisfaction redefines success.
The Larger Impact and Vision
Headquartered in Zurich and operating in over 20 countries, SPS supports sectors like banking, insurance, and health, with a staff of more than 8,000 globally. They pride themselves on precision and turning data into valuable insights.
But it isn't all about numbers and bottom lines. Their approach sheds light on what a people-first strategy looks like when it leads to resilient, adaptable organizations. It's a wake-up call to anyone thinking otherwise.
So, here's to companies like SPS—for leading with integrity and proving that when employees and clients both win, everybody wins.
