Rory Read Takes the Helm at Sprinklr as New CEO
Sprinklr, a leader in customer experience management, has appointed Rory Read as its new President and Chief Executive Officer, marking a significant leadership transition. Formerly the CEO of Vonage, Read steps in as a seasoned executive with a rich background in technology leadership and innovation.
Transition Period and Leadership Changes
Effective from November, Rory Read succeeds Ragy Thomas, who has been pivotal in driving Sprinklr's direction as its Co-CEO. Thomas will now take on the role of Advisor to the CEO while continuing his contributions as the Founder and Chairman of the Board. Alongside him, Trac Pham, previously a Co-CEO, will pivot towards an advisory capacity, ensuring a smooth transition for the company.
Proven Track Record in Technology Leadership
With an impressive career spanning several decades, Rory Read has showcased his capabilities in the global tech industry with notable companies such as Dell, AMD, and Lenovo. At Dell, he played a crucial role in merging with EMC, creating one of the largest tech entities globally. His leadership at Vonage, culminating in its acquisition by Ericsson, demonstrates his knack for driving significant organizational growth.
Insights from Ragy Thomas
Ragy Thomas expressed confidence in Read's appointment, stating, “Rory is an exceptional leader with proven expertise in driving transformational change and sustainable growth within the tech and SaaS industry.” He emphasized how their collaboration over recent months has led to identifying the right leader to propel Sprinklr's mission forward.
Rory Read’s Vision for Growth
Rory Read shared his vision: “I am honored that Ragy, Trac and the Board have entrusted me to lead Sprinklr through our next phase of growth and scale.” He acknowledged the company’s unique technologies, world-class clientele, and dedicated team as foundational elements to drive advancement.
The Future of Sprinklr with AI-Driven Solutions
Read sees potential for Sprinklr to leverage its AI-powered customer experience platform, promising to enhance value for customers and stakeholders alike. He is committed to fostering innovation and ensuring Sprinklr remains a leader in the competitive SaaS market.
A Look at Rory Read’s Background
Rory's journey has been adorned with leadership roles across various prestigious companies. Most recently, as CEO of Vonage, he revolutionized their communication platform. His tenure at Dell saw him steering the helm during the historic Dell-EMC merger, underscoring his strategic influence in the tech sector.
Before his leadership at Dell, Read was the Chief Executive Officer of AMD. His efforts there significantly diversified the company’s portfolio and rekindled profitability by launching innovative product architectures.
About Sprinklr
Sprinklr stands as a premier enterprise software company that champions unified customer experience management. Through its advanced AI capabilities, Sprinklr seeks to eliminate operational silos, helping companies enhance customer satisfaction consistently across various channels. The company is bolstered by a global team, serving over 1,800 enterprises including renowned brands like Microsoft and Samsung, and has become a trusted ally of more than 60% of the Fortune 100.
Frequently Asked Questions
Who is Rory Read?
Rory Read is the newly appointed President and CEO of Sprinklr, bringing extensive experience from his previous leadership roles at Vonage, Dell, and AMD.
What will Ragy Thomas's new role be?
Ragy Thomas will transition to the role of Advisor to the CEO while continuing as Founder and Chairman of the Board.
How will Rory Read influence Sprinklr's growth?
Rory aims to leverage innovative AI technologies to enhance customer experiences and drive substantial growth at Sprinklr.
What is Sprinklr known for?
Sprinklr is recognized for its unified customer experience management platform that utilizes advanced AI to improve customer interactions across modern channels.
What changes are expected under Rory Read's leadership?
Under Rory's leadership, Sprinklr plans to focus on innovation and strategic growth, utilizing AI tools to foster enhanced customer engagement and support business scaling.
