Specsavers Partners with Spinnaker Support for Cost Efficiency
Specsavers, a prominent name in eyecare and hearing services, is embarking on a significant transformation to enhance its support functions. The company has made the strategic choice to transition its support from Oracle to Spinnaker Support, a decision anticipated to yield notable financial savings over the next three years.
The Decision-Making Process
Founded in 1983, Specsavers operates over 2,293 stores across multiple countries, employing a vast workforce of more than 46,000 individuals. This remarkable growth has necessitated an effective IT support system to manage its operations smoothly. In an era where technology continuously evolves, especially in the realm of cloud computing, Specsavers recognized the need to reassess its support mechanisms.
Transforming Legacy IT Systems
Initially, Specsavers had built its infrastructure on Oracle solutions, which included essential components like supply chain management and finance systems. However, the company's requirements began to change as Oracle shifted towards cloud solutions and introduced a new licensing model.
Maintaining a Valuable Partnership with Oracle
Despite the shift, Specsavers was keen to uphold its relationship with Oracle. The organization continues to use critical products such as the Oracle E-Business Suite and Hyperion. The executive team, led by Kieran Mazur, Head of Information Technology, emphasized the importance of retaining these tools while enhancing support efficiency.
Choosing Spinnaker Support
Following a comprehensive Request for Proposal (RFP) process, Specsavers decided to partner with Spinnaker Support. This decision was reinforced by recommendations from industry experts and proof of Spinnaker’s capacity to manage potential challenges. Mazur stated the ultimate support guarantee provided them with confidence and assured them that help would be readily available.
Cost Savings and Improved Services
By switching to Spinnaker Support, Specsavers anticipates substantial savings. These funds are earmarked for reinvestment into customer-facing technologies, promising to further enhance the overall customer experience. Concurrently, Spinnaker has improved the support mechanism, erasing the previous backlog of support tickets that hampered operations.
Looking Ahead
The collaboration continues to flourish, with both Specsavers and Spinnaker Support engaging in ongoing discussions to shape future strategies. Stava, CEO of Spinnaker Support, highlighted that freeing themselves from restrictive support contracts has allowed Specsavers to maintain essential Oracle products while optimizing their operational efficiency.
Maximizing the ROI
Specsavers’ decision stands as a testament to the notion that organizations can reshape their support frameworks without sacrificing the relationships built with primary software vendors. The financial benefits they gain can then be redirected towards amplifying strengths in other business areas.
About Spinnaker Support
Spinnaker Support is an independent provider of software support services for leading technology platforms like Oracle and SAP. Coupled with managed services and cloud solutions, Spinnaker aims to empower organizations to align their IT strategies with overarching business goals. Their customer-centric approach contributes significantly to long-term efficiencies and success.
Frequently Asked Questions
What prompted Specsavers to switch from Oracle to Spinnaker Support?
Specsavers aimed to achieve significant cost savings while improving the efficiency of their support operations, which led to the decision to partner with Spinnaker Support.
How does the partnership with Spinnaker Support benefit Specsavers?
The partnership allows Specsavers to reduce costs associated with their IT support while enhancing customer service through reinvestment of savings into retail technologies.
What is the primary function of Spinnaker Support?
Spinnaker Support provides independent third-party software support for essential applications like Oracle, SAP, and VMware, aiming to reduce costs and increase ROI for clients.
What plans does Specsavers have following the switch?
Specsavers plans to reinvest savings obtained from the switch into technologies that directly enhance customer service and operational efficiency.
Will Specsavers continue using Oracle products?
Yes, Specsavers intends to maintain its relationship with Oracle and continue using its product suite despite switching support services to Spinnaker Support.
