Elevating Member Experience through Technology
Royal Credit Union is taking significant strides to enhance its mortgage services through innovative technology. By adopting Blue Sage Solutions' Digital Lending Platform, the credit union aims to improve efficiency and the overall member experience. This transition represents an exciting development for the organization, which serves over 300,000 members across various locations.
Streamlining Mortgage Processing
With the integration of Blue Sage's advanced cloud-based technology, Royal Credit Union will simplify its mortgage processing. The system is designed to consolidate operations, allowing the credit union to serve its members more effectively. The members at Royal can now look forward to a more streamlined and modern mortgage experience that integrates seamlessly with existing business units, particularly the Lake Area Mortgage division.
Emphasizing Partnership and Custom Solutions
Royal Credit Union chose Blue Sage's platform not only for its efficiency but also for the level of customization it allows. The collaborative relationship has enabled Royal Credit Union to tailor solutions specifically to their needs. This aspect of partnership speaks volumes about Blue Sage's commitment to problem-solving and their open approach to communication. Such collaboration is crucial in adapting technology that aligns well with Royal's workflow.
Enhancing User Experience with LION Consumer POS
In addition to the main platform, Royal Credit Union has adopted the LION Consumer Point of Sale (POS) system from Blue Sage, allowing members to apply for mortgages through a user-friendly digital interface. This mobile-friendly application process significantly uplifts the customer journey, making it easier for members to access necessary services. Extensive usability testing was conducted to ensure the POS experience was consistent with the credit union’s member-first approach.
Advancing Workflow Automation
The Blue Sage Digital Lending Platform is built entirely in the cloud, offering a comprehensive solution that automates various loan processing tasks—from application all the way to closing. The platform aims to facilitate growth and adaptability for credit unions and banks, regardless of the channels they operate in, whether retail, correspondent, or wholesale. Additionally, the platform includes a suite of API connections that enable efficient integration with various external services, enhancing workflow and giving lenders a competitive advantage.
Royal Credit Union’s Vision for the Future
Royal Credit Union is prepared for the dynamic changes in the mortgage market. With the addition of Blue Sage's technologies, they are poised to reduce friction in their lending processes while providing an exceptional member experience. This partnership reflects a forward-thinking approach to financial services. As Matthew Gerber, Vice President of Mortgage Lending, stated, the continuous innovation in their collaboration with Blue Sage will help elevate the mortgage experience for all members.
About Royal Credit Union
Royal Credit Union is a federally insured credit union that has been serving its members diligently. Guided by a strong core ideology, Royal provides a variety of banking products and services that cater to the diverse needs of its members. The credit union emphasizes quality financial solutions and strives to ensure that every member feels valued and supported.
About Blue Sage Solutions
Blue Sage Solutions is at the forefront of digital mortgage technology. The firm specializes in providing cloud-based services tailored for the mortgage industry, enhancing both the lending and servicing processes. Their innovative approach ensures that financial institutions can modernize operations efficiently and provides borrowers with a superior experience.
Frequently Asked Questions
What is the main goal of Royal Credit Union's new technology?
The primary goal is to enhance mortgage processing efficiency and improve the overall experience for members.
How has Blue Sage Solutions contributed to Royal Credit Union?
Blue Sage Solutions has provided a cloud-based platform to streamline mortgage applications and improve operational efficiency.
What additional system did Royal Credit Union implement alongside the Blue Sage platform?
Royal Credit Union introduced the LION Consumer Point of Sale (POS) to facilitate a mobile-friendly mortgage application experience.
Why is the partnership between Royal Credit Union and Blue Sage Solutions important?
The collaboration allows for customized solutions tailored to Royal's specific workflows, enhancing both efficiency and member satisfaction.
What does Blue Sage offer to financial institutions?
Blue Sage provides advanced automation tools and an intuitive user interface to enhance loan processing and improve workflows for financial institutions.
