Rolls-Royce Power Systems Enhances Operations with IFS Cloud AI
Partnership with IFS to boost efficiency, increase operational agility and support planning and optimization, across 10,000 employees and thousands of mtu engines
Rolls-Royce Power Systems has recently made a strategic decision to implement IFS Cloud, a move aimed at optimizing their global service operations. This exciting partnership with IFS is set to elevate operational agility and efficiency across their substantial workforce and numerous engines. With this transition, the organization is poised to significantly enhance service delivery while adhering to sustainability goals.
The transition to utilizing IFS Cloud aligns with Rolls-Royce’s objective to evolve into a solution-oriented service provider. Having a dedicated team of over 10,000 employees, the division is shaping its service operations to better meet the demands of its diverse clientele. By engaging modern technologies offered by IFS, Rolls-Royce aims to improve its service level agreement (SLA) fulfillment and scheduling processes.
One of the cornerstone features of IFS Cloud is its integration of Industrial AI. This innovation stands to revolutionize service workflows providing real-time insights alongside intelligent scheduling features. This means that Rolls-Royce will be able to provide faster, more efficient service to clients across the globe, streamlining its operations significantly.
Utilizing IFS Cloud’s Planning, Scheduling, and Optimisation (PSO) module, Rolls-Royce Power Systems plans to gain superior visibility into service analytics, which will elevate their long-term maintenance contracting and spare parts sales. This controlled optimization process will lead to better scheduling and engineer deployment, thereby increasing first-time fix rates while ensuring SLAs are maintained consistently.
Additionally, with IFS Cloud’s What-If Scenario Explorer (WISE), Rolls-Royce will refine its planning processes immensely. This tool facilitates the modelling of various resource allocation and maintenance scheduling scenarios, allowing them to predict and mitigate challenges before they arise. By simulating diverse scenarios such as demand fluctuations and technician availability, Rolls-Royce can leverage data-driven decision-making to enhance operational excellence.
Joern Lindstaedt, VP Global Customer Service of Power Systems at Rolls-Royce, emphasized the importance of this partnership, stating, "Working with IFS Cloud represents a pivotal change in our service operations. The advanced insights and dynamic scheduling capabilities will enable us to bolster service delivery and customer satisfaction significantly, aligning with our sustainability goals."
This automation in planning and dispatching minimizes the reliance on manual processes. It allows even new dispatchers to quickly adapt to efficient resource management for service appointments, in turn promoting a more organized and responsive service protocol.
James Lewis, global head of service management business unit at IFS, expressed excitement for the partnership, highlighting that it will empower Rolls-Royce to refine their first-time fix rates and accelerate response times. The implementation of IFS Cloud will facilitate informed and data-driven decisions, which is essential for delivering exceptional client service across borders.
Notably, IFS Cloud will offer instantaneous insights regarding engine performance, resource availability, and service plethora needs. This proactive approach towards management of maintenance and replacements captures the essence of Rolls-Royce's commitment to innovation and customer excellence at a worldwide level. The orchestrated platform will witness rollout to 1,000 users traversing across 1,200 locations in 175 countries.
About Rolls-Royce Power Systems
Rolls-Royce's Power Systems division is situated in Friedrichshafen, employing approximately 10,000 skilled personnel globally. The diverse product portfolio features mtu-brand high-speed engines, exploring everything from marine propulsion systems to power generation for heavy land, rail, and defense applications. Their operations extend to the oil and gas sector, focusing intensely on developing climate-neutral solutions that are critically important today.
About IFS
IFS is recognized as the global frontrunner in Industrial AI and enterprise software tailored for businesses engaged in production, maintenance, and service-focused operations. The IFS technology grants the potential for transformative Industrial AI applications that can enhance productivity, efficiency, and sustainability across various domains.
IFS Cloud is characterized as a versatile AI-powered platform, delivering comprehensive solutions across Enterprise Resource Planning (ERP), Asset Management (EAM), Supply Chain Management (SCM), Field Service Management (FSM), and more, all aimed at empowering customers to excel at their Moment of Service™.
Frequently Asked Questions
What is the main goal of the Rolls-Royce and IFS partnership?
The primary objective is to enhance service delivery efficiency, sustainability, and operational agility through the implementation of IFS Cloud.
How many employees does Rolls-Royce Power Systems have?
Rolls-Royce Power Systems employs over 10,000 individuals globally.
What specific technologies are being utilized from IFS Cloud?
They are utilizing the Planning, Scheduling, and Optimisation (PSO) module along with the What-If Scenario Explorer (WISE) for better operational management.
How many locations will IFS Cloud be implemented in?
IFS Cloud will be rolled out to 1,200 locations across 175 countries.
What sectors do Rolls-Royce Power Systems operate in?
Their operations span various sectors including marine, power generation, heavy land transport, rail, defense, and oil and gas industries.
