ROI CX Solutions Expands Offerings with New Acquisition
ROI CX Solutions, a well-regarded provider of customer-focused services, has recently completed the acquisition of Active TeleSource, Inc. This strategic step is designed to enhance its customer experience capabilities, particularly in the utilities sector.
About Active TeleSource
Founded in 1997, Active TeleSource specializes in exceptional customer experience solutions, primarily in the electric, gas, and water utility sectors. They provide a variety of tailored services, including regulated utility customer support, demand response services, energy efficiency assistance, and help for low-income home energy assistance programs.
Importance of the Acquisition
Rob Schow, the CEO of ROI CX Solutions, shared his excitement regarding this acquisition, commenting, "Active TeleSource is a leader in the stable and attractive utilities market that is currently seeing positive growth trends. This acquisition will accelerate our expansion in the utilities landscape, enabling us to provide high-quality domestic customer experience services in this vital sector."
Active TeleSource Co-founders Share Their Enthusiasm
Gary Clark and Goran Samojlovski, the co-founders of Active TeleSource, expressed their excitement about joining forces with ROI. They highlighted, "This collaboration offers an incredible opportunity for our employees, opening up additional career advancement possibilities and expanding our service offerings to our valued clients. We believe ROI's dedication to excellence fits perfectly with our mission, making them an ideal partner as we strengthen our contributions to the utility industry."
Specialized Services Offered by Active TeleSource
Active TeleSource is committed to providing professional outsourced solutions. Their expertise encompasses customer care, technical support, and customer retention programs tailored for regulated industries. The company employs a hybrid workforce model, ensuring both flexibility and efficiency, while also complying with Pipeline and Hazardous Materials Safety Administration (PHMSA) directives.
Connecting Utility Companies with Their Communities
Active TeleSource also helps utilities and community action organizations with a variety of tasks, including outreach programs, application processing, and scheduling appointments for energy assistance initiatives.
About ROI CX Solutions
Founded in 2008, ROI CX Solutions has established itself as a leader in offering high-touch, omnichannel customer care solutions. They deliver customized services across multiple sectors, including healthcare, banking, financial services, and insurance. The company is committed to maintaining high standards, ensuring compliance with PCI, HIPAA, and SOC 2 regulations in the technology-driven customer experience industry.
Learn More About ROI
To discover more about their extensive offerings and their dedication to enhancing customer engagement, visit their website.
Frequently Asked Questions
What does the acquisition of Active TeleSource mean for ROI CX Solutions?
This acquisition enhances ROI CX Solutions' capabilities in the utilities sector, allowing them to broaden their service offerings.
Who are the founders of Active TeleSource?
Active TeleSource was co-founded by Gary Clark and Goran Samojlovski, who are eager about the partnership with ROI.
What type of services does Active TeleSource offer?
Active TeleSource provides customer care and technical support, specifically geared towards regulated industries within the utility sector.
When was Active TeleSource established?
Active TeleSource was established in 1997 and has developed a strong portfolio of services since then.
What sectors does ROI CX Solutions work in?
ROI CX Solutions caters to multiple sectors, including healthcare, banking, financial services, insurance, and government, among others.