Revamping Hospitality Operations with ROH
In the dynamic world of hospitality, sales operations and payment processing play a crucial role in driving profitability and enhancing guest experiences. Loews Arlington has recently partnered with ROH, a pioneering payments and revenue management platform, to streamline its operations significantly. This collaboration is not just about implementing new technology; it's about redefining how hospitality businesses approach sales and finance.
Centralized Management System
The incorporation of ROH’s platform provides Loews Arlington with a centralized and fully integrated payments and revenue management system. This change is engineered to facilitate seamless coordination across multiple properties, thereby optimizing operations. By leveraging this advanced technology, the sales team can efficiently manage contracted bookings with ease.
Enhancing Real-Time Visibility
One of the standout features of the ROH platform is the real-time visibility it offers into payment statuses. This is particularly beneficial for the sales team, empowering them to confirm completed payments with clients proactively. Enhanced communication leads to an improved guest experience, as clients feel valued and informed throughout their engagement.
Streamlined Payment Processes
Furthermore, ROH enables efficient management of multiple card-on-file payments. This advancement minimizes the engagement required from the credit team, significantly reducing the time taken to process payments. Eliminating unnecessary manual processes not only speeds up transactions but also allows the sales team to focus on building relationships with clients rather than dealing with administrative tasks.
Leadership Insights
Jess Conroy, the CEO and Founder of ROH, highlighted the prevalent inefficiencies within the hospitality industry regarding payment processes. "The majority of payments in hospitality require a manual process to get over the finish line. These processes are typically opaque and inefficient," he explained. His insights underscore the importance of having a comprehensive system that does not just solve problems but also enhances the ability of sales teams to seize opportunities.
The Loews Arlington Experience
Located centrally in the Arlington Entertainment District, Live! By Loews - Arlington and the Loews Arlington Hotel & Convention Center are architectural gems that provide an exceptional hospitality experience. The properties boast more than 300,000 square feet of indoor and outdoor spaces, making them ideal venues for various events and meetings. The convenient Sky Bridge connecting the two establishments adds to the allure, allowing guests to experience the best both locations offer.
Why Choosing ROH Matters
For hospitality groups aiming to optimize operations, ROH isn't just another tool; it's a game changer. By automating sales and financial processes, ROH addresses one of the industry's most significant challenges: time-consuming, manual transactions. For Loews Arlington, this partnership is a step toward mastering efficiency and maximizing profitability.
About ROH
ROH has established itself as the first payments and revenue management platform in the hospitality sector, designed specifically to optimize the sales and finance functions within hotels. With the potential to unlock significant profitability, ROH’s technology drives conversions and enhances revenue streams for large hospitality groups. By providing real-time data and insights, ROH empowers operators to manage their sales, payments, and finances effortlessly in one unified platform.
Frequent Collaborations and Growth
Backed by strategic partnerships with renowned hospitality brands managing over $4 trillion in Gross Payment Volume, ROH plays a vital role in reshaping the processes within the industry. Its clientele includes respected names such as Loews Hotels & Resorts, Crescent Hotels & Resorts, and Marriott International, demonstrating ROH's influence and credibility in the market.
As ROH continues to innovate, hospitality groups that prioritize efficiency and profitability are likely to find it at the heart of their operations. Embracing such technology is essential for staying ahead in the industry’s competitive landscape.
Frequently Asked Questions
What is ROH's role in the hospitality industry?
ROH is a payments and revenue management platform that enhances efficiencies in sales and finance for hotels, leading to increased profitability.
How does ROH improve payment processing for hotels?
ROH provides real-time visibility into payment statuses and automates various manual processes, streamlining operations and enhancing guest experiences.
What benefits does Loews Arlington gain from partnering with ROH?
The partnership allows Loews Arlington to coordinate sales efforts across properties efficiently, improving client communication and reducing time spent on manual tasks.
How many properties does ROH work with?
ROH collaborates with numerous leading hospitality brands, collectively managing over $4 trillion in Gross Payment Volume, including various prominent hotel chains.
Why is technology important for hospitality operations?
Implementing advanced technology like ROH helps hospitality businesses optimize their operations, improve the guest experience, and ultimately increase profitability.
