Rimini Street Expands Global VMware Support, Growing Client Base
Rimini Street, Inc. (Nasdaq: RMNI), recognized as a leading global provider of comprehensive support for enterprise software, has made notable enhancements to its VMware support services, security, and consulting, reaching clients across four continents. With a strong focus on customer service, Rimini Street strives to improve the overall experience for VMware users, ensuring they receive outstanding support and assistance.
How Licensing Changes Are Impacting Clients
Since Broadcom acquired VMware, a significant shift to a subscription-based licensing model has emerged. This change has raised concerns for clients who now face unexpected product bundling and increased licensing fees. According to Dave Rowe, Rimini Street’s chief product and marketing officer, many organizations holding perpetual VMware licenses are now dealing with looming end-of-support deadlines and escalating costs.
Delivering Essential Time and Support
The services offered by Rimini Street are tailored to aid VMware customers in navigating these new challenges. By choosing Rimini Support™ for VMware, organizations gain valuable time to consider their licensing options and determine whether to stick with VMware or investigate other solutions. This strategic pause allows businesses the flexibility to make crucial decisions regarding their infrastructure without the immediate pressure of switching to another provider.
Rapid Global Adoption of VMware Support Services
Since the recent launch of their VMware support services, Rimini Street has seen a wave of adoption from clients in various industries worldwide. Committed to avoiding steep price increases and providing expert assistance, Rimini Street is building lasting partnerships with organizations seeking reliable VMware support.
A Closer Look: Alcatel-Lucent Enterprise Case Study
Alcatel-Lucent Enterprise (ALE), a leader in secure networking and communication solutions, recently transitioned to Rimini Street for their VMware support requirements. Following this switch, ALE has experienced quick resolutions to critical issues, commending Rimini Street for their expertise and the quality of services offered.
Client Satisfaction and Proven Success Stories
Longtime Rimini Street clients have discovered immense value in expanding their engagement with the company to address a broader spectrum of IT solutions. Rodney Kenyon, a group vice president at Rimini Street, noted that returning clients have been utilizing Rimini's services since 2007, enjoying significant savings and high-quality support for an array of Oracle products.
Boosting Operational Efficiency
The pursuit of cost efficiency, paired with exceptional support, has led many clients to notice immediate advantages from their alliance with Rimini Street. The successful management changes have positively influenced the company’s IT and finance departments, further solidifying Rimini Street’s reputation as a trusted provider of support services.
About Rimini Street, Inc.
As a premier independent provider of enterprise software support, Rimini Street, Inc. (Nasdaq: RMNI) continues to raise the bar in service delivery. The company is part of Russell 2000®, offering versatile solutions that manage, optimize, and support enterprise applications and databases. With a diverse client base that includes over 5,600 organizations across various sectors, Rimini Street is dedicated to fostering better business results and innovation.
Frequently Asked Questions
What does Rimini Street primarily focus on?
The main focus of Rimini Street is providing comprehensive enterprise software support, especially for Oracle and SAP software, including VMware solutions.
How did the acquisition of VMware impact clients?
The acquisition resulted in a transition to subscription-based licensing, which has affected client costs and led to a need for reevaluation of their support agreements.
What specific services does Rimini Street provide for VMware?
Rimini Street offers global support, security, consulting services, and technical road mapping specifically designed for VMware clients.
Why do clients opt for Rimini Street's VMware support?
Clients select Rimini Street due to its strong reputation, extensive global coverage, expert engineers, and ability to adeptly navigate licensing changes.
How can clients get more information about Rimini Street's offerings?
Clients interested in Rimini Street’s VMware services can visit their website or reach out to VMware Enterprise Architects for consultations.
