Rimini Street's Global VMware Support Expands Client Base
Rimini Street's Global VMware Support Expands Client Base
Rimini Street, Inc. (Nasdaq: RMNI), a premier global provider of comprehensive enterprise software support, has made a significant mark by enhancing VMware support services, security, and consulting for clients across four continents. With a customer-focused approach, Rimini Street is committed to improving the experiences of VMware clients, ensuring they receive the best possible service and support.
Impact of Licensing Changes on Clients
Following the acquisition of VMware by Broadcom, there has been a notable shift to a subscription-based licensing model. This transition has raised concerns among clients who now face unexpected product bundling and increased licensing fees. Dave Rowe, the chief product and marketing officer at Rimini Street, emphasizes that many organizations with perpetual VMware licenses are grappling with approaching end-of-support deadlines and rising costs.
Providing Valuable Time and Support
Rimini Street’s services are designed to support VMware customers as they navigate these complexities. By opting for Rimini Support™ for VMware, organizations buy time to evaluate their licensing options and decide whether to remain with VMware or explore alternative solutions. This strategic pause allows businesses to make important infrastructure decisions without the immediate pressure of switching providers.
Rapid Global Adoption of VMware Support
Since launching VMware services recently, Rimini Street has celebrated the adoption of their support services with numerous clients from various industries globally. With the pledge to avoid significant price hikes and offer expert support, Rimini Street is fostering partnerships with organizations looking for reliable VMware assistance.
A Case Study: Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise (ALE), a company recognized for advancing secure networking and communication solutions, recently switched to Rimini Street for their VMware support needs. Since this transition, ALE has reported swift resolutions to critical cases, praising Rimini Street for their expert responses and depth of services provided.
Client Satisfaction and Proven Success
Rimini Street's longstanding clients have found great value in expanding their relationship with the organization to cover more of their IT solutions. According to Rodney Kenyon, a group vice president at Rimini Street, returning clients have leveraged Rimini's services since 2007, consistently realizing substantial savings and high-quality support for various Oracle products.
Enhancing Operational Efficiency
The priority of cost efficiency, combined with superior support, has led clients to recognize immediate benefits from their collaboration with Rimini Street. The successful change in management positively impacted the company’s IT and finance departments, further establishing Rimini Street’s reputation as a trusted support provider.
About Rimini Street, Inc.
As a leader among independent providers of enterprise software support, Rimini Street, Inc. (Nasdaq: RMNI) continues to set new standards in service delivery. The company is a Russell 2000® entity, providing versatile solutions that manage, optimize, and support enterprise applications and databases. With a broad client spectrum including over 5,600 organizations spanning different sectors, Rimini Street remains dedicated to driving better business outcomes and innovation.
Frequently Asked Questions
What is Rimini Street's primary focus?
Rimini Street's main focus is providing end-to-end enterprise software support, particularly for Oracle and SAP software, including VMware solutions.
How has the acquisition of VMware affected clients?
The acquisition led to a shift to subscription-based licensing, impacting client costs and necessitating a reevaluation of their support agreements.
What services does Rimini Street offer for VMware?
Rimini Street offers global support, security, consulting services, and technical road mapping tailored to VMware clients.
Why do clients choose Rimini Street for VMware support?
Clients prefer Rimini Street due to its robust reputation, global coverage, expert engineers, and ability to navigate licensing changes effectively.
How can clients learn more about Rimini Street’s offerings?
Clients interested in Rimini Street’s VMware offerings can visit their website or connect with VMware Enterprise Architects for consultations.
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