RevSpring Achieves Best in KLAS Award for Second Time
PersonaPay™ patient payment platform again earns top KLAS ranking for Patient Financial Engagement
RevSpring, a prominent provider in healthcare engagement and payment solutions, recently announced the remarkable news that its PersonaPay™ Patient Payment Platform has once again been recognized as Best in KLAS for Patient Financial Engagement. This achievement marks the second consecutive year that RevSpring's PersonaPay™ has topped the charts in this vital category.
Healthcare organizations utilizing PersonaPay™ have successfully recorded an impressive increase in online payments, with rises ranging from 15% to 50%. This advancement not only bolsters their financial performance but also significantly reduces payment friction for patients.
Understanding KLAS Rankings
KLAS rankings are derived from direct feedback collected from healthcare providers. The evaluations encompass six critical performance areas: culture, loyalty, operations, product, relationship, and value. RevSpring finished the year strong, leading in all six of these essential categories.
CEO's Vision and Commitment
Scott MacKenzie, the CEO of RevSpring, expressed his pride: "Earning Best in KLAS for Patient Financial Engagement again is an honor, especially because it's grounded in the voice of our customers. We aim to continuously listen to our clients, innovate, and deliver better patient payment experiences, helping healthcare organizations operate at their peak efficiency."
Enhancements in the Patient Payment Experience
PersonaPay™ is specifically designed to enrich the patient experience by providing various payment options tailored to meet affordability needs. Patients can choose to pay in full, enroll in a payment plan, or apply for financial assistance. A leader in the healthcare sector noted the positive impacts RevSpring’s solutions have yielded:
“RevSpring brought forward options that we hadn't been using. This empowered us to insource more services and save on budgets. They genuinely care about our success and have been outstanding partners.”
Innovative Features Introduced
Over the past year, RevSpring has been committed to investing in new features to drive revenue while simplifying the payment journey for patients and operational processes for provider teams.
- Chargeback Portal — A centralized system for Merchant Service customers to manage chargebacks efficiently within PersonaPay™, enhancing workflow and visibility into chargeback activities.
- Payment Subscription Retry — Automating retries on declined subscription payments helps prevent cancellations and reduces customer service recovery calls.
- Account History Timeline UI update — Offering a revamped Timeline View for simpler navigation and a visually appealing experience.
- Account Updater & Token Updates — This feature keeps stored card-on-file details current, improving payment success rates by refreshing expired cards before processing planned payments.
About PersonaPay™
PersonaPay™ stands as RevSpring's self-service patient payment platform aimed at personalizing the payment experience. It helps healthcare organizations achieve higher yields while enhancing satisfaction through a streamlined payment journey.
The award-winning PersonaPay Patient Financial Engagement Suite is a crucial aspect of RevSpring Engage IQ™, an advanced engagement platform designed to synchronize patient interactions from pre-care to post-care and payments. Engage IQ strategically coordinates communication to connect patient and staff experiences, ultimately reducing effort, increasing satisfaction, improving outcomes, and building patient loyalty.
Recognitions and Future Outlook
RevSpring has been consistently recognized for its excellence, including being awarded KLAS 2025's Consistent High Performer for Outstanding Patient Payment Experience. Further accolades include Best in KLAS for Patient Financial Engagement in the previous years and recognition for outstanding Patient Communications.
Frequently Asked Questions
What is PersonaPay™?
PersonaPay™ is RevSpring's patient payment platform aimed at facilitating easy payment options for patients.
How did RevSpring achieve its recognition?
The Best in KLAS award reflects direct feedback from healthcare providers based on various performance metrics.
What are the benefits of using PersonaPay™?
It provides flexible payment options, enhances patient satisfaction, and helps healthcare organizations improve financial performance.
Who is the CEO of RevSpring?
Scott MacKenzie is the CEO of RevSpring and he emphasizes customer feedback as key to their success.
What innovations has RevSpring introduced?
Recent enhancements include chargeback management, automated payment retries, and user interface improvements for a better patient experience.
