Transforming Utility Services with Innovative Solutions
Exceleron, a name synonymous with advancement in prepay energy technology, has made significant strides in enhancing utility management across North America. With their recent deployment of the PayGo platform for Salt River Project's (SRP) M-Power program, over 150,000 customers are set to experience the benefits of this modernized prepay and electronic billing solution.
Benefits of M-Power Program
The M-Power program, initiated by SRP in 1999, has grown into North America's largest prepay utility initiative. This innovative service has granted approximately 15% of SRP's residential customers, over 154,000 households, an average of 12% energy savings when compared to traditional billing plans. The transformation of the M-Power program into a digital solution signifies SRP’s strategic move towards advanced energy management.
Driving Energy Efficiency and Customer Satisfaction
In addition to providing customer savings, M-Power contributed significantly to energy conservation, contributing to a 40% peak reduction in energy usage across all of SRP's efficiency programs in a recent year. These elements underscore the importance of the M-Power program in effective energy management practices. SRP enjoys high customer satisfaction rates, with a staggering 93% supporting prepay services, reflecting their growing popularity.
Enhancing Customer Engagement
Exceleron's PayGo platform encourages greater consumer engagement and awareness, offering tools and insights that allow customers to manage their energy expenditures more effectively. With actionable messaging and real-time visibility into energy consumption, customers can make more informed decisions, hone in on energy-saving habits, and ultimately reduce their utility costs.
Statements from Leadership
Glen Traasdahl, SRP’s Senior Director of Customer Services, shared insights on how the collaboration with Exceleron enhances customer experience. He stated, "The SRP M-Power program continues to be a preferred choice for many of our customers. The upgraded solution showcases our commitment to providing top-notch customer service. This partnering enables us to expand our program while enriching the experience for our users."
Jeffrey Weiser, Co-CEO at Exceleron, emphasized the positive impact of the M-Power program on customer satisfaction, noting, "SRP frequently ranks highest in customer satisfaction across its region, and the M-Power initiative plays a vital role in this achievement. We are thrilled that SRP has selected Exceleron to facilitate better affordability, energy efficiency, and customer empowerment."
Exceleron’s Commitment to Energy Management
Exceleron continues to position itself as North America's leading utility prepay and payment technology firm. With its comprehensive suite of products, including PayGo and MyUsage, Exceleron focuses on cloud-based solutions that prioritize prepay systems, consumer engagement, and simplified payment options. These tools have proven effective by enhancing energy conservation and efficiency by 5-15% for their users. Moreover, utilities employing these platforms can reduce bad debts by over 70%, showcasing Exceleron's commitment to improving energy affordability.
Customers enjoy detailed insights into their energy usage along with increased flexibility in payment methods, fostering a greater sense of control and satisfaction. Such innovations not only enhance user experience but also minimize the financial risks for utilities.
Partnering with Landis+Gyr for Comprehensive Solutions
In partnership with Landis+Gyr, a globally recognized provider of integrated energy management solutions, Exceleron strengthens its position in promoting sustainable energy practices. Landis+Gyr focuses on measuring and analyzing energy usage, creating relevant analytics for smart grid management, which plays a crucial role in helping both utilities and consumers reduce their energy consumption.
A Legacy of Quality and Impact
With a history dating back to 1896, Landis+Gyr has avoided millions of tons of CO2 emissions in its efforts to decarbonize the energy grid. Their innovative software and intelligent sensor technologies are vital in transforming energy management practices.
The collaborative solutions from Exceleron and Landis+Gyr collectively support the ongoing evolution of prepay services and enhance customer experience. These efforts exemplify a shared commitment to support utilities and consumers alike in navigating the complexities of energy management and conservation.
Frequently Asked Questions
What is Exceleron's primary service?
Exceleron offers innovative prepay and electronic billing solutions for utility services, enhancing customer control and engagement.
How many customers benefit from SRP's M-Power program?
Over 150,000 residential customers are enrolled in SRP's M-Power program, enjoying significant energy savings and a better billing experience.
What has been the impact of the M-Power program?
The M-Power program has driven energy efficiency, contributing to a 40% peak energy reduction and high customer satisfaction rates.
Who are Exceleron's partners?
Exceleron collaborates with Landis+Gyr, a leader in integrated energy management solutions, to enhance their offerings in energy efficiency.
What advantages do customers gain from using the PayGo platform?
Customers using the PayGo platform benefit from improved control over energy costs, detailed consumption insights, and flexible payment options.
