Transforming Retail Payments with Mobile Innovation
As North American retailers and grocers increasingly seek to reduce checkout friction and serve customers beyond traditional lanes, the demand for mobile payment technology is on the rise. Ingenico, a recognized leader in payment acceptance solutions, has joined forces with Toshiba Global Commerce Solutions, known for its innovative retail technologies. Together, they aim to revolutionize the in-store payment experience.
The Ingenico and Toshiba Collaboration
The strategic partnership combines Ingenico's Moby 5500 payment device with Toshiba’s TCx® M7 handheld and TCx® M11 tablet. This duo forms an empowering mobile checkout solution that allows for secure payment acceptance right on the sales floor. With this innovation, associates can engage with customers directly, completing transactions in various scenarios, such as assisted selling or curbside pickup, without needing to redirect customers to a traditional checkout lane.
Reducing Wait Times and Enhancing Experiences
The joint solution is particularly beneficial for high-volume retail environments. It supports major payment methods like Europay, MasterCard, Visa, digital wallets, and contactless payments—all while maintaining the robustness required by enterprise-level operations. By facilitating payments closely at the point of interaction, retailers can substantially lower wait times, boosting staff efficiency and enhancing overall customer satisfaction, especially during peak shopping hours.
Insights from Industry Leaders
Anthony Walsh, Head of Retail Sales for North America at Ingenico, highlighted the significance of this partnership, stating, "This collaboration with Toshiba merges mobile hardware with sophisticated payment technology to address the evolving needs of modern retail." Meanwhile, Robert Parsons, VP of Product Portfolio at Toshiba, emphasized that their joint solution eliminates checkout friction and long lines, promoting a more personal and efficient shopping experience. This synergy allows retailers to provide a broad range of products, known as ‘endless aisle’ capabilities, ensuring customers can find and purchase what they desire at any moment.
Impact on Retail Operations
Through the Ingenico and Toshiba partnership, retailers can expect to enhance secure payment acceptance throughout their sales environments. This development promotes flexibility in operations and fosters stronger customer engagement, demonstrating adaptability in retail and grocery settings. Innovations in mobile payment systems are paving the way for a more integrated shopping experience, essential for today’s fast-paced consumer demands.
About Toshiba Global Commerce Solutions
Toshiba Global Commerce Solutions aims to empower retailers to thrive by creating a dynamic ecosystem filled with smarter solutions that adapt to changing market demands. With a dedicated team, Toshiba provides retailers with the insight and tools they need to evolve continuously and meet consumer expectations effectively. This company, a wholly owned subsidiary of Toshiba Tec Corporation, is dedicated to enhancing retail visibility and operational control.
About Ingenico
As a global leader in payment acceptance, Ingenico has revolutionized commerce for over four decades, operating in 32 countries and employing over 3,000 professionals. With millions of payment devices deployed worldwide, Ingenico is committed to simplifying payments and enhancing retail experiences through integrated solutions and a network of strategic partnerships.
Frequently Asked Questions
What is the purpose of Ingenico and Toshiba's partnership?
This collaboration aims to provide an advanced mobile payment solution for retailers, enhancing in-store experience and reducing checkout friction.
How does the mobile solution improve checkout efficiency?
By enabling transactions to be processed anywhere in the store, it reduces wait times and allows staff to assist customers without returning to fixed checkout stations.
What payment methods does the Ingenico and Toshiba solution support?
The solution supports Europay, MasterCard, Visa, digital wallets, and contactless payments.
How does this partnership benefit retail staff?
It allows retail associates to complete transactions on the spot, improving customer service and operational efficiency during busy periods.
What is Ingenico's role in the payment landscape?
Ingenico is a leader in payment acceptance, providing solutions that support various payment methods and streamline transaction processes for retailers worldwide.
