Transformed Billing Experience for Odido Customers
Ericsson (NASDAQ: ERIC) and Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) have successfully reshaped the billing landscape for Odido's mobile customers in the Netherlands. By adopting the cloud-native Ericsson Billing platform, hosted on Amazon Web Services (AWS), Odido can now offer cutting-edge 5G services along with the newly launched Klik&Klaar fixed-wireless access (FWA) solution. This transformation not only enhances operational efficiency but also significantly improves the overall customer experience.
Seamless Migration to a New System
The transition to the new billing system was monumental, involving a migration of 5 million customers in just one weekend. This migration follows the previous transition of 700,000 Ben MVNO users, marking an essential step in Odido's modernization journey. With this upgrade, all of Odido's mobile users, whether they are business customers or individual consumers, are now supported by the Ericsson Billing platform on AWS.
A Complex Yet Successful Project
Wipro played a critical role as the end-to-end system integrator throughout this transformation, collaborating closely with both Ericsson and Odido. This teamwork was pivotal in designing and implementing the new billing solution. The result of this collaboration is a solutions-driven approach that minimizes Odido's technical debt, streamlines the customer journey, and cuts down operational costs.
Leadership Voices on the Migration
Søren Abildgaard, the CEO of Odido, highlighted the impressive achievement by stating, “We’ve just done a billing migration with zero faults. A billing migration is equivalent to performing open-heart surgery on a marathon runner while they are still running, and we managed to achieve this successfully.”
Innovative Solutions for Sustainability
Mats Karlsson, head of Business and Operations Support Systems at Ericsson, added, “This transformation positions Odido to provide superior service experiences at scale. Our cloud-native billing platform offers both flexibility and scalability aligned with the evolving demands of 5G technology and beyond. This provides a solid foundation for future growth while Odido continues to innovate and expand its service offerings.”
Automating the Billing Process
Sarat Chand, Managing Director - Northern Europe at Wipro Limited, expressed pride in this successful collaboration: “As a strategic partner to Odido, we are thrilled to bring this intricate billing transformation to fruition. This milestone allows Odido to fully automate their billing processes and operate on a scalable cloud structure. Our partnership with Ericsson and Odido showcases our commitment to ensuring that our clients can navigate the digital landscape effortlessly.”
Future-Ready Solutions for Growth
The Ericsson Billing solution is a cloud-native offering certified on AWS, providing a comprehensive, convergent billing system. This modern infrastructure enables Odido to enhance automation, boost billing accuracy, and scale services efficiently. Designed for flexibility, it becomes a collaborative asset for other potential system integrators aiming to enhance their connectivity networks. The transition not only enhances Odido's IT capabilities but also serves as a springboard for future technology initiatives.
Strategically Positioned for 5G Demand
Robert Purdy, the Chief Information Officer of Odido, remarked that this migration represents a strategic move in their goal to enhance customer experience. Partnering with industry leaders like Ericsson and Wipro has allowed Odido to modernize its billing systems effectively, thus preparing to respond to the growing demand for 5G services.
Frequently Asked Questions
What is the significance of the migration to Ericsson Billing?
The migration to Ericsson Billing has allowed Odido to enhance customer service and operational efficiency, enabling more innovative services.
Who were the key partners in this migration project?
Wipro acted as the end-to-end system integrator, working closely with Ericsson and Odido throughout the process.
How many customers were migrated in total?
In total, the migration involved 5 million customers, achieved in a single weekend.
What benefits does the new billing system bring?
The new system improves billing accuracy, enhances automation, and provides scalability for future service offerings.
How does this transformation aim to impact customer experience?
This transformation is designed to simplify the customer journey, streamline operations, and create a more efficient billing structure for Odido's customers.
