Revolutionizing Communication with 123NET and Intermedia
123NET, a provider of fiber internet and voice services, has made a significant move in the evolving world of communications by partnering with Intermedia Intelligent Communications. This collaboration is designed to enhance the capabilities of 123NET's Unified Communications platform, providing more reliable and extensive features for businesses across the region.
Transforming Business Communications
The alliance with Intermedia introduces a series of innovative tools that help businesses simplify and improve their communication processes. With the updated platform, customers will have access to a unified cloud system that combines voice, contact centers, video meetings, SMS, and advanced analytics, all in one secure solution.
Introducing New Communication Tools
The new offerings feature two standout products: 123NET Unified Communications as a Service (UCaaS) and 123NET Contact Center as a Service (CCaaS). These services are designed to empower organizations to expand and optimize their communication strategies effectively.
Investing in Modern Communication
Ryan Duda, the Chief Technology Officer at 123NET, emphasized the company’s commitment to equipping their customers with advanced tools necessary for operational efficiency. Through this partnership, 123NET can offer modern features that are easy to implement and user-friendly.
Key Features of the Updated Platform
123NET’s integration of Intermedia's platform brings a host of new capabilities that will enhance productivity and streamline operations for businesses. Some notable features include:
- Business SMS & Company Texting: Enabling two-way messaging from business lines integrated with CRM for efficient customer interactions.
- Modern Mobile & Desktop Apps: An intuitive interface that centralizes communication tools such as calls, messages, meetings, and collaboration.
- AI-Powered Call Intelligence: Offers automatic summaries, sentiment analysis, and searchable transcripts to improve team effectiveness.
- Advanced Hunt Group & Supervisor Tools: Features that help increase service quality through real-time monitoring and management tools.
- Retention & Compliance Features: Flexible options for data retention and compliance controls to meet business needs.
- Direct CRM Integrations: Native connections with popular platforms like Salesforce and HubSpot to streamline workflows.
- Enhanced Video Conferencing: Supports larger meetings with a seamless user experience across devices.
Local Expertise Meets Innovative Technology
This powerful partnership is not just about technology but also about harnessing local expertise to better support customers. Jonathan McCormick, from Intermedia, highlighted how this collaboration simplifies communication for organizations by combining their advanced tools with 123NET’s established network.
Acknowledged Reliability and Service Performance
Intermedia's platform has received multiple accolades, showcasing its effectiveness in enhancing productivity and fostering meaningful collaboration. The commitment to reliability and service quality is a core value shared by both companies.
Availability of New Solutions
The new UCaaS platform is now available to both existing and new clients of 123NET. This signifies an exciting opportunity for organizations looking to modernize their communication landscape.
Frequently Asked Questions
What is the partnership between 123NET and Intermedia about?
The partnership aims to enhance 123NET's Unified Communications platform by integrating innovative tools and services from Intermedia.
What new features will businesses gain access to?
Businesses will benefit from improved communication tools like SMS capabilities, modern apps, AI-powered call intelligence, and enhanced video conferencing.
Are there any specific products mentioned in the new offerings?
Yes, the key products included are 123NET Unified Communications as a Service (UCaaS) and 123NET Contact Center as a Service (CCaaS).
How does this partnership support businesses?
This partnership allows organizations to streamline their communication processes, leading to greater efficiency and better customer service.
Is the new platform available for all clients?
The new UCaaS platform is accessible to both existing customers and new clients of 123NET.
