Relay Achieves Remarkable Growth in the Physical Economy
Relay, the cloud-based platform redefining frontline operations, has made headlines by showcasing extraordinary growth. With a staggering 461% revenue increase over three years, Relay now ranks #175 in the Deloitte Technology Fast 500™ and #920 in the Inc. 5000, signifying its status as a leader in the technology sector. This remarkable journey highlights Relay's commitment to revolutionizing the physical economy by giving voice to the 80% of the workforce historically overlooked in the digital age.
Transforming Operations with the Relay SOAR™ Platform
The key to Relay's phenomenal growth lies in its innovative Relay SOAR™ Platform, which focuses on operational intelligence. By leveraging data in real-time, Relay allows businesses to replace outdated methods with more efficient systems that empower employees across various sectors. This transition is crucial for industries like manufacturing and hospitality, where seamless communication can significantly influence productivity and safety.
Empowering Deskless Workers
Chris Chuang, CEO of Relay, emphasizes the urgency for organizations to evolve. He notes that the deskless workforce has been stuck with outdated technology, which does not address the challenges of modern operational demands. Relay’s approach is not just about selling technological solutions; it’s about creating an ecosystem that intelligently coordinates various tasks. This advancement supports teams in moving towards a proactive model, enhancing overall efficiency.
Driving Innovation through Data
Relay’s platform has seen massive adoption due to its innovations, which have allowed companies to monitor operations effectively. In 2025 alone, Relay launched 32 software features across 24 releases, enhancing capabilities like TeamTranslate™, which enables real-time language translation for diverse teams. This feature exemplifies Relay's dedication to breaking communication barriers and amplifying the Human Signal™, regardless of language.
Strategic Market Development and Expansion
The company has expanded its target market significantly with the introduction of RelayM. This new device incorporates enterprise-grade technology in a sleek, ergonomic format suitable for industries that require effective communication without cumbersome equipment. RelayM's design aims to attract sectors such as high-end hospitality and healthcare, proving that advanced technology can also be stylish and efficient.
Strengthening Enterprise Relationships
With over 40 Fortune 500 companies as customers and nearly half of its revenue originating from clients contributing over $100K in annual recurring revenue, Relay is showcasing its exceptional customer value. Their strong net revenue retention rate reflects the company's ability to meet and exceed expectations within the enterprise market.
Commitment to Research and Development
As part of its mission to be a leader in technology, Relay has fortified its intellectual property position, securing its 100th patent, which demonstrates its commitment to advancing communication technologies. The new patents focus on innovations essential for seamless operations in the cloud-based environment, positioning Relay ahead of competitors relying on legacy systems.
Recognizing Industry Achievements
Relay has received accolades for its transformative contributions, reinforcing its status among the top innovators. Recognized in the 2025 Deloitte Technology Fast 500 and the Inc. 5000, Relay’s advancements highlight the company’s potential to change the landscape of communication technology.
Strategic Leadership Appointments
To navigate future growth, Relay has expanded its executive team with seasoned professionals from dynamic technology backgrounds. Matthew Welch has been appointed Chief Marketing Officer, bringing extensive experience in catapulting companies to market leadership. Shiv Hira joins as Chief Financial Officer, leveraging over twenty years of financial expertise to guide Relay towards continued efficiency and growth.
Preparing for the Future
CEO Chris Chuang is optimistic about the company’s future with these strategic leadership additions. The combination of their experiences will support Relay’s ambitious goals for scaling operations and enhancing product offerings. With a well-established product-market fit, Relay is poised for significant expansion.
About Relay
Relay is recognized as the Intelligent System of Action for frontline operations. By integrating advanced communication technologies, Relay transforms traditional radio systems into smart, data-driven tools that empower workers to share knowledge efficiently. As a pioneer in digital transformation, Relay captures vital information to enhance enterprise processes, promoting safety and productivity.
Frequently Asked Questions
What significant growth has Relay achieved recently?
Relay has reported a remarkable 461% revenue growth over three years, positioning itself among the fastest-growing tech companies in North America.
How has Relay enhanced communication for frontline workers?
The Relay SOAR™ Platform enables instant data access and transforms traditional operations into data-driven, intelligent workflows for frontline workers.
What recent innovations has Relay introduced?
Relay launched multiple features in 2025, including the advanced AI channel scanning platform and TeamTranslate™, enhancing communication and operational efficiency.
Who are the new executives at Relay?
Matthew Welch and Shiv Hira have joined as CMO and CFO, respectively, bringing extensive experience to strengthen Relay’s leadership and growth.
What industries benefit from Relay’s solutions?
Relay's solutions cater to various sectors, including manufacturing, hospitality, and healthcare, enhancing communication and operational performance across diverse teams.
