Rackspace Technology Empowers AdventHealth with Epic Migration

Rackspace Technology Enhances Healthcare with Major Epic Deployment

In a remarkable leap forward for healthcare technology, Rackspace Technology has successfully implemented one of the largest Epic Electronic Health Record (EHR) systems for AdventHealth. This collaboration encompasses an extensive network that includes 53 hospitals across various regions, demonstrating Rackspace’s leadership and expertise in cloud solutions tailored for the healthcare sector.

Highlights of the Epic Deployment

The deployment, housed on Rackspace's advanced Healthcare Cloud platform, is set to handle more than 38,000 concurrent users. This achievement not only showcases Rackspace's technical prowess but also marks a significant moment in the evolution of AdventHealth’s digital infrastructure. Rackspace Technology is responsible for managing this massive Epic environment alongside several other essential applications within AdventHealth’s IT framework.

Words from AdventHealth Leadership

Herb Keller, the Senior Vice President of Applications and Technology at AdventHealth, expressed his excitement about the transition: "We are thrilled to announce the successful implementation and migration of our Electronic Health Record (EHR) system to Rackspace. This seamless transition underscores our commitment to leveraging cutting-edge technology to enhance patient care. With Rackspace's robust infrastructure and world-class managed services, we are not only ensuring the reliability and performance of our EHR system, we are also significantly strengthening our disaster recovery capabilities. This partnership allows us to provide seamless high-quality care to our patients, even in the face of unforeseen challenges."

Reliability and Performance

AdventHealth's partnership with Rackspace guarantees managed services backed by a comprehensive Service-Level Agreement (SLA). This includes a predictable cost model and the flexibility needed to expand as healthcare demands grow. As a result of this deployment, Rackspace establishes itself as the leading third-party Epic hosting provider globally, a title reaffirmed by its ability to manage substantial and complex healthcare applications.

Operational Success and User Satisfaction

Phillip Arthur, the Vice President and Chief Technical Architect at AdventHealth, shares, "The move to our Rackspace-hosted Epic EHR went smoothly and quickly—under a 2-hour cutover—allowing our leadership to focus on preparing for Hurricane Milton. We've also experienced notable performance improvements since going live, based on user feedback and all of our operational metrics." This evidence of enhanced efficiencies reinforces the value of this strategic partnership.

The Future of Healthcare Technology

Brian Lillie, President of Private Cloud at Rackspace Technology, spoke highly of the partnership, stating, "We are excited to partner with AdventHealth, an impressive network of 53 hospitals spanning nine states and serving over 8 million patients each year. Healthcare is a major growth area for Rackspace, and the AdventHealth Epic migration showcases our expertise in managing mission-critical healthcare applications and providing exceptional managed services to healthcare communities that are tailored to meet unique and scaled needs."

Long-Term Vision and Support

PV SubbaRao, Sr. Vice President for Global Healthcare and Life Sciences at Rackspace, added his sentiment towards the project: "We're honored and excited to support AdventHealth's EHR, the largest Epic instance in the cloud, powered by Rackspace’s private cloud." This sentiment reflects the strong commitment both companies share in advancing healthcare technology for better patient outcomes.

About Rackspace Technology

Rackspace Technology stands as a premier end-to-end solutions provider, specializing in hybrid, multicloud, and AI technologies. Their ability to architect, build, and manage cloud environments across various technology platforms is unmatched. By actively collaborating with their customers, they assist in modernizing applications, developing new solutions, and adopting groundbreaking technologies that cater to diverse business needs.

Frequently Asked Questions

What is the significance of the Epic EHR deployment for AdventHealth?

The deployment enhances operational efficiencies across AdventHealth's extensive hospital network, improving patient care and digital infrastructure.

How does Rackspace Technology ensure reliability for the Epic system?

Rackspace provides a robust infrastructure and world-class managed services, ensuring that the system is reliable and capable of disaster recovery.

What other applications is Rackspace managing for AdventHealth?

In addition to the Epic EHR system, Rackspace manages several critical applications within AdventHealth's IT portfolio.

How does this partnership benefit patients?

By leveraging advanced technology, this partnership enables AdventHealth to deliver higher quality care and improved services to over 8 million patients annually.

What is Rackspace’s vision for the future of healthcare?

Rackspace aims to continue supporting healthcare entities with tailored technology solutions, emphasizing growth and advanced capabilities in the industry.

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