Quarterhill Facilitates New TxTag Management for Enhanced Service
Quarterhill Inc. (TSX: QTRH) has successfully transitioned approximately one million TxTag user accounts to the Harris County Toll Road Authority (HCTRA), showcasing their commitment to improving operational efficiency. This major step introduces a unified customer experience for drivers in the region affected.
The integration allows HCTRA to manage TxTag accounts using Quarterhill's advanced technological solutions. The goal is to enhance customer service, making toll payment processes smoother for users in the area. This shift can lead to streamlined processes and better access to services for all motorists.
The Benefits of Transitioning to HCTRA
The move of TxTag user accounts to HCTRA's back-office system is a vital enhancement. Since the integration, HCTRA has been prepared to serve TxTag customers effectively, having managed accounts since the transition began. This partnership marks a significant milestone, with HCTRA now managing transactions for multiple agencies.
By adopting a multi-tenant back-office solution developed by Quarterhill, HCTRA can efficiently process transactions while maintaining clear separation of reporting for each agency. Such a structure allows for better tracking of revenue and performance metrics across different toll facilities.
Quarterhill's Role in Transforming Transportation Services
Since 2002, Quarterhill has been an essential technology partner to HCTRA. The company upgraded HCTRA's systems to the latest standards in 2017 and continues to provide innovative solutions. The RiteHorizon™ product, which powers this transition, is designed to support multiple agencies and simplify transaction handling.
With 60% of TxDOT's transactions happening on HCTRA-managed roads, this integration enhances efficiency by consolidating customer service efforts. TxTag users will find familiarity with their existing tags, as the overall system enhancement fosters a unified experience across the highways.
Looking Forward with Unified Services
As drivers utilize the improved services under HCTRA, Quarterhill's technology provides a solid foundation for ongoing advancements in toll management. The partnership ensures high-quality service delivery, supporting various customer needs within the transportation ecosystem.
Chuck Myers, CEO of Quarterhill, expressed pride in witnessing the smooth integration of TxTag users into HCTRA's operations. This change exemplifies how technology can play a pivotal role in optimizing operations and improving the customer experience.
About Quarterhill
Quarterhill is recognized as a frontrunner in the intelligent transportation systems (ITS) sector, delivering cutting-edge tolling and enforcement solutions. The company's vision includes maintaining leadership through organic growth and strategic acquisitions, targeting opportunities in ITS markets. Quarterhill trades on the TSX under the symbol QTRH and OTCQX as QTRHF.
Frequently Asked Questions
What is the main purpose of the transition to HCTRA?
The main purpose of transitioning TxTag accounts to HCTRA is to improve operational efficiency and create a unified customer service experience for drivers in the affected regions.
What technology is used in this transition?
The transition is powered by Quarterhill's advanced RiteHorizon™ solution, which enables efficient management of transactions across multiple agencies.
How will this change affect TxTag users?
TxTag users will continue using their existing tags while benefiting from enhanced customer service and support through HCTRA.
When did this transition occur?
The acceptance of the transition was officially announced after effective integration and management, marking a significant shift for the involved agencies.
What future developments can be expected?
Future developments include ongoing enhancements in toll management systems, better inter-agency collaboration, and improved operational efficiency for transportation services.
