PSEG Long Island Achieves Top Spot in Customer Satisfaction
PSEG Long Island is proud to announce its outstanding achievement as it ranks highest in customer satisfaction among business customers in the East Large Segment, as indicated by the recent J.D. Power Electric Utility Business Customer Satisfaction Study for 2025. This impressive accomplishment marks a remarkable journey from the ranking's lower tiers to the top position.
The J.D. Power survey engaged 18,132 business customers throughout the nation. The "East Large" category encompasses major electric utility providers operating across various states, including New Jersey, New York, and Virginia, among others. This broad participation emphasizes the competitive landscape within which PSEG Long Island excels.
David Lyons, interim president and COO of PSEG Long Island, stated, "Since we began operations in 2014, our commitment to enhancing the experience for the approximately 1.2 million electric customers we serve has been unwavering. This includes over 130,000 commercial customers. After extensive improvements over the last decade, receiving the highest ranking in business customer satisfaction across 12 states is truly rewarding."
In the survey, PSEG Long Island earned the top spot across four critical categories: Digital Channels, Customer Relations, Reasonable Pricing, and Information Provided. Such recognition showcases the dedication and effort invested by PSEG Long Island's employees in creating valuable programs and support systems for local businesses.
PSEG Long Island offers a variety of initiatives tailored to business customers. These include complimentary energy assessments, economic development grants, bill credit programs, energy efficiency rebates, and incentives for electric vehicles (EV) and EV charging stations. Such programs are designed with the intent to foster energy efficiency and financial savings for local business owners.
The utility's largest commercial clients are supported through a specialized team known as Major Accounts, which facilitates direct interactions with key decision-makers in those businesses. This dedicated approach ensures that all customer needs are addressed promptly and effectively.
To provide consistent support to small business clients, PSEG Long Island deploys Business First Advocates. These advocates work closely with businesses in various commercial districts, offering concierge-style services to help them effectively manage their electricity requirements.
Since 2018, PSEG Long Island has introduced numerous economic development initiatives, investing over $2.8 million to support local entrepreneurs and businesses. One of the key programs is the Main Street Revitalization grants that encourage economic growth by incentivizing business renovations and expansions. To date, the program has benefitted 72 businesses, resulting in nearly $2 million in grants and the creation of approximately 1,200 new jobs.
The Main Street Revitalization initiative forms just one element of the broader Business First approach, which continuously aims to uplift small businesses in Long Island and surrounding areas.
Additionally, the Vacant Space Revival program offers financial relief to new businesses by providing up to $10,000 in electric bill discounts during their initial year, which can often be financially challenging. With over $400,000 allocated since 2018, this program has assisted more than 170 new establishments, further contributing to economic revitalization.
Community support is also a significant focus for PSEG Long Island. Through partnerships with local business groups, chambers of commerce, and civic associations, the Community Thrive Program gives businesses opportunities for grants of up to $10,000 for improvement projects that brighten local downtown areas, enhancing commerce and community engagement.
PSEG Long Island's commitment extends to their Energy Efficiency group, which provides substantial rebates for a variety of energy solutions, including heating, cooling, lighting, refrigeration, and more. This initiative supports business owners aiming to reduce costs while increasing their sustainability efforts.
Frequently Asked Questions
What is the J.D. Power Electric Utility Business Customer Satisfaction Study?
The J.D. Power study evaluates customer satisfaction among electric utility companies, measuring various service aspects to determine overall performance.
How many business customers were surveyed in the latest study?
The 2025 study surveyed 18,132 business customers nationwide, highlighting their experiences with electric utility services.
What type of programs does PSEG Long Island offer for businesses?
PSEG Long Island offers energy assessments, grants, rebates, and incentives geared towards energy efficiency and cost savings for businesses.
What sets PSEG Long Island apart from its competitors?
PSEG Long Island has prioritized customer service improvements since 2014, focusing on direct support and partnerships with local businesses to enhance their experience.
Who can benefit from the Business First Advocate program?
The Business First Advocate program is designed for small business customers, providing personalized support to navigate electricity usage and related needs.
